IT Support Specialist
About The Position
The IT Support Specialist supports United Warehouse’s technology systems in a dynamic, fast-paced environment, providing hands-on deskside and Helpdesk support to users. The role administers and supports company PCs, printers, and related equipment; resolves hardware, software, operating-system, application, and networking issues; and helps users troubleshoot applications. Work also includes installing software, setting up equipment, scheduling maintenance, administering Active Directory changes, monitoring systems, and testing computer equipment and programs. The position maintains and supports a complex, multi-site Windows network environment and its infrastructure, including servers, desktops, printers, network devices, phones, and related systems. The Specialist addresses system failures, documents incidents and procedures, supports backups and recovery, and helps ensure system reliability, security, and availability. The role works with customers, business managers, customer service teams, and other departments, and may travel to United facilities for site-specific needs, implementations, or special projects.
Requirements
- 3–4 years of IT Support experience.
- Working knowledge of Windows 10 client operating system support.
- Working knowledge of Windows Active Directory administration.
- Working knowledge of Microsoft Office 365.
- Working knowledge of Windows Server.
- Working knowledge of enterprise desktop support for IP voice, data, printing, and security functions.
- Experience configuring and installing PC hardware and resolving PC hardware problems.
- Ability to deliver outstanding customer service.
- Strong problem-solving, analytical, and reasoning skills.
- Ability to use computer and phone systems to perform daily tasks and support other departments.
- Ability to meet the stated physical demands, including typing, sitting for extended periods, standing, walking, stooping, reaching, close vision, sustained screen focus, adjusting focus, and hearing and speaking clearly.
Responsibilities
- Monitor and maintain a complex, multi-site Windows network environment.
- Ensure IT platforms meet customer needs, company objectives, and the demands of different business units.
- Communicate effectively with customers and other company functional areas.
- Take a lead role with minimal supervision in remediating system failures; log failures and document work procedures and system configurations.
- Provide operating system, application, network, and server troubleshooting and support.
- Resolve hardware, software, and networking issues; configure, optimize, fine-tune, and monitor operating systems and servers.
- Perform system backups and recovery and conduct server builds.
- Install and configure Windows operating systems, services, and applications.
- Administer servers, desktops, printers, routers, switches, firewalls, phones, smartphones, software deployments, security updates, and patches.
- Support LANs, WANs, network segments, and Internet systems; maintain network security and monitor network security and availability.
- Respond to Helpdesk tickets and address routine customer issues and requests.
- Set up new end-user computers and network work systems and provide technical support to company users.
- Troubleshoot, diagnose, and repair computer, network, and processing systems.
- Support Microsoft 365 and printer and copier setup, troubleshooting, and repair.
- Support VPN, TCP/IP, and general networking channels.
- Support the IT department on special projects and bring current, innovative technology ideas to the program.
- Support initial setup of new customers through hands-on and remote configuration.
- Work with Business Managers and Customer Service Teams to ensure data management integrity and timely communication of data to appropriate personnel.
- Maintain professional, courteous, and effective relationships with new and existing accounts and customers.
- Coordinate with other departments to support effective operations.
- Travel occasionally to United facilities for new implementations, special projects, or site-specific support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
