IT Support Specialist

AMS Schools • Tucson, AZ

23d • $19 - $22 • Onsite

About The Position

Academies of Math and Science (AMS), a network of high-performing K–8 public charter schools committed to rigorous, STEM-focused education in historically underserved communities, is seeking an IT Support Specialist I. This frontline support role serves two Tucson campuses and helps ensure reliable day-to-day IT operations. The specialist troubleshoots hardware, software, network, and classroom technology issues; manages help desk tickets; and provides timely support to staff, school leaders, and students. The role requires balancing competing priorities across campuses, working independently, and communicating clearly with multiple managers and campus teams.

This is a full-time, on-site position with regular travel between two Tucson campuses during the workday. Work takes place primarily in schools, classrooms, offices, and technology spaces. Occasional work outside regular business hours may be needed for testing, special events, technology projects, or urgent campus needs. The role may involve moving and setting up equipment and supplies, with lifting or moving items up to 50 pounds; assistance or appropriate equipment is used for heavier items. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• At least 1 year of IT or technical support experience.
• Experience supporting Windows, ChromeOS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and SMTP.
• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to travel regularly between two Tucson campuses during the workday.
• Valid driver's license and reliable transportation.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple help desk tickets and competing requests.
• Strong organizational and time-management skills, attention to detail, and follow-through.
• Ability to work effectively with multiple managers, campus leaders, and staff.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong customer service and interpersonal skills.
• Ability to work independently with minimal supervision and collaborate with a broader IT team.
• Ability to adapt priorities quickly in a fast-paced school environment.
• Ability to maintain accurate documentation and records.
• Ability to regularly stand, walk, bend, kneel, crouch, reach, and climb short ladders or step stools as needed.
• Ability to lift, carry, push, or move equipment and supplies weighing up to 50 pounds; assistance or appropriate equipment is specified for heavier items.
• Ability to set up, connect, disconnect, and relocate technology equipment in campus spaces.
• Ability to work at a computer for extended periods and move throughout school buildings and between assigned campuses.

Nice To Haves

• Experience supporting technology in a K–12 school or education environment.
• Experience supporting multiple campuses or locations.
• Experience with device imaging and large-scale deployments.
• Experience working with ticketing systems or help desk platforms.
• Experience with technology inventory and asset management.
• Familiarity with common classroom technology and instructional systems.

Responsibilities

• Provide on-site technical support to staff, school leaders, and campus users across two Tucson locations.
• Troubleshoot hardware, software, network connectivity, and other technology-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology, including projectors, phones, and AV equipment.
• Respond to and manage help desk tickets, prioritizing requests according to urgency, instructional impact, and operational needs.
• Communicate clearly and promptly with users about the status and resolution of technical issues.
• Escalate complex or unresolved issues to the appropriate IT team or leadership.
• Provide consistent IT support across two campuses and coordinate campus visits and daily priorities according to campus needs, ticket volume, critical issues, testing and instructional needs, and scheduled projects.
• Manage competing requests from campuses, managers, and departments while maintaining service quality and tracking lower-priority requests.
• Support device imaging, deployment, configuration, and lifecycle management.
• Maintain and update network and IT documentation.
• Assist with basic network troubleshooting involving TCP/IP, DNS, DHCP, and SMTP.
• Assist with technology setup and deployment for new staff, classrooms, offices, and campus initiatives.
• Identify recurring technical issues and communicate trends or concerns to IT leadership.
• Support technology readiness for daily instruction, state testing, assessments, and other campus activities.
• Help ensure technology equipment is functioning properly, secure, and available when needed.
• Assist with inventory tracking, asset management, and equipment transfers between campuses.
• Support technology moves, installations, and other campus projects as assigned.
• Help maintain organized and functional technology workspaces, equipment, and supplies at both campuses.
• Build positive working relationships with teachers, school leaders, administrative staff, and students.
• Explain technical concepts clearly and professionally to non-technical users.
• Collaborate with campus leadership and network IT staff to resolve issues and support campus technology needs.
• Maintain confidentiality and professionalism when handling staff, student, and organizational information.
• Perform other IT-related duties and projects as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
• Opportunities for professional growth and advancement within a growing network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed