IT Support Specialist

Reyes Beverage Group • Jefferson, LA

36d • Onsite

About The Position

This is a fully onsite opportunity supporting the New Orleans and Lafayette locations. The IT Support Specialist will be responsible for supporting RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s). They will also support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment. The role involves managing and maintaining end-user assets, including desktops, laptops, and mobile devices, overseeing procurement, setup, troubleshooting, and lifecycle management. Collaboration with the IT Service Center and other IT groups is essential for issue resolution, with efficient escalation of issues where appropriate. Accurate incident & problem management reporting using the IT Service Center ticketing system is required. Other projects or duties may be assigned.

Requirements

• Associate’s Degree with 0 to 2 years of related experience or High School Diploma/General Education Degree with 3 plus years of specific experience

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Support of RBG applications, including but not limited to RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, Citrix, and iPad solutions for various location(s)
• Support, troubleshoot, and resolve local hardware and network issues related to desktops, laptops, iPads, printers, mobile devices, and A/V equipment
• Manage and maintain end-user assets, including desktops, laptops, and mobile devices; oversee procurement, setup, troubleshooting, and lifecycle management
• Work with IT Service Center and other IT groups to support issues with a high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
• Other projects or duties as assigned

Benefits

• Medical, Dental, Vision coverage
• Paid Time Off
• Retirement Benefits
• complimentary Health Screenings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree