IT Support Specialist

Faraday Future•Gardena, CA

17d•$32 - $35

About The Position

As an IT Support Specialist at Faraday Future, you provide IT end-user support services and help achieve IT service levels and high customer satisfaction. The role responds to service requests and supports end-user technology and systems, documenting resolutions and following up to confirm that incidents and problems are resolved. You also install and configure client systems and applications, maintain IT asset inventory, and support client system standards and security policies under management direction. Duties must comply with applicable legal and statutory regulations, including SOX compliance. The posting also describes AI-related experience for IT Support Specialist work: using AI-assisted infrastructure and network monitoring to detect anomalies and improve troubleshooting, reliability, and performance; automating routine infrastructure and network tasks; and using AI securely and responsibly, including validating generated outputs and protecting operational data. The company is a California-based mobility business developing technology-first vehicles. The role offers an hourly pay range of $32–$35, depending on experience, plus benefits and incentive plans.

Requirements

Bachelor’s degree in Computer Science, Computer Information Systems, or a related field.
At least 6 years of IT experience working as an IT Support Specialist.
Self-driven, customer-service oriented, and committed to providing excellent service.
Familiarity with standard IT Service Desk concepts, best practices, and procedures.
Experience with IT Service Desk and remote-control software.
Experience with Windows 10, Mac OS, Android, and iOS.
Experience with Office 365, Mobile Device Management, and Active Directory.
Time-management skills, including the ability to establish reasonable and attainable resolution deadlines and prioritize workload efficiently in a high-pressure environment.
Proven analytical and problem-solving abilities.
Experience working in a team-oriented, collaborative environment.
Strong written and verbal communication skills.
Strong documentation skills.
Creative curiosity, a collaborative ethic, hardworking enthusiasm, and personal vision.
Ability to multitask and self-start.
Determination and a sense of humor.
Experience using AI-assisted infrastructure and network monitoring tools to detect anomalies and improve troubleshooting, system reliability, and performance.
Ability to use AI tools to automate routine network and infrastructure tasks, including log or traffic analysis, health checks, script generation, and release validation.
Understanding of secure and responsible AI usage, including validating AI-generated outputs and protecting operational data.

Responsibilities

Respond to service requests and provide technical support and resolution for IT end-user requests, incidents, and problems.
Follow up as needed to confirm incident and problem resolution.
Document incident and service-request resolutions in the IT Service Desk Management system.
Perform duties in compliance with legal and statutory regulations, including applicable SOX compliance.
Support client system standards and security policies under management direction.
Track and maintain IT asset inventory.
Install and configure client systems and applications.
Maintain positive relationships with Faraday Future staff.
Use AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performance.
Apply AI tools to automate routine network and infrastructure tasks, such as log or traffic analysis, health checks, script generation, and release validation.