IT Support Specialist

1e1533ec-89ca-4bf4-822f-2cfa02903f28•Burbank, CA

31d•$30 - $34•Onsite

About The Position

PBS SoCal is seeking a Temporary IT Support Specialist to provide day-to-day technology support for approximately 120 employees in a hybrid nonprofit media organization across locations in Los Angeles County and Orange County. The role is part of a four-person IT team and focuses primarily on help desk requests, routine troubleshooting, equipment support, and user onboarding and offboarding, with additional onsite technology and audiovisual support. The specialist is expected to learn systems and processes quickly, independently handle routine support needs, and escalate complex infrastructure, systems, or security issues appropriately. The position is temporary, full-time, and non-exempt. It is based in Burbank, California and/or Costa Mesa, California, with travel between Los Angeles County and Orange County locations as needed. Compensation is $30.00–$34.00 per hour.

Requirements

Approximately 1–3 years of IT help desk, desktop support, technical support, or comparable hands-on experience; relevant education, certifications, internships, or other practical experience may substitute for formal work experience.
Basic PC and Mac troubleshooting skills.
Familiarity with Microsoft 365 applications.
Basic Active Directory knowledge, including user creation, password resets, and group management.
Basic networking knowledge, including Wi-Fi, Ethernet, patching and tracing cables, and common connectivity issues.
Basic knowledge of Windows/macOS commands and network troubleshooting.
Ability to troubleshoot methodically, research unfamiliar problems, learn new systems and procedures quickly, and become self-sufficient in routine support responsibilities.
Good communication, customer service, and documentation skills, including providing clear technical assistance to employees with varying levels of technical proficiency.
Ability to prioritize multiple tickets and requests, follow established procedures, maintain accurate documentation, and recognize when issues require escalation.
Ability and willingness to work onsite at and travel between locations in Los Angeles County and Orange County as business needs require.
Ability to lift and move equipment weighing more than 50 pounds, with or without reasonable accommodation.
Availability to provide occasional event-related technical support outside standard business hours may be required.

Nice To Haves

Familiarity with Microsoft 365 Admin Center, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, ShoreTel or other VoIP systems, Adobe Creative Suite, and other media or content-creation applications.
Relevant education, certifications, internships, or other practical experience may substitute for formal work experience.

Responsibilities

Serve as a primary contact for employee IT support requests, manage assigned help desk tickets through timely resolution, and communicate clearly with staff.
Troubleshoot hardware, software, applications, account access, connectivity, and peripheral issues in Windows and macOS environments.
Support organizational platforms and applications, including Microsoft 365, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, Adobe Creative Suite, and media or creation applications.
Provide basic Active Directory support, including user creation, password resets, and group management within established procedures and permissions.
Use Microsoft 365 Admin Center and related tools for routine user, account, and application support.
Support ShoreTel and/or other VoIP phone systems, including routine user and device troubleshooting.
Perform basic wired and wireless network troubleshooting, including patching and tracing cables; use basic Windows and macOS commands for routine troubleshooting and network diagnostics.
Deploy, configure, maintain, troubleshoot, and upgrade laptops, workstations, peripherals, and other end-user hardware.
Set up and troubleshoot computers, monitors, printers, and other IT equipment.
Support employee onboarding and offboarding, including account and access changes, equipment preparation and deployment, software installation, and equipment return.
Maintain IT documentation and assist with asset management, inventory, assignments, and lifecycle tracking.
Perform routine IT maintenance, software updates, equipment checks, and recurring support activities.
Contribute to support documentation and knowledge resources, and identify recurring issues or opportunities to improve routine support processes.
Follow established IT and security procedures and escalate infrastructure, cybersecurity, systems administration, and other complex issues to appropriate IT team members.
Provide hands-on IT support at Los Angeles County and Orange County locations, traveling between sites as needed.
Troubleshoot onsite Wi-Fi and network connectivity, printers, workstations, conference room equipment, displays, peripherals, and other workplace technology.
Assist with basic Ethernet cabling and physical network connectivity, including connecting, tracing, replacing, and troubleshooting cables and endpoint connections; crimp and terminate Ethernet cables as needed.
Set up, test, troubleshoot, and support technology for in-person and hybrid meetings, including Zoom/Teams conferencing, displays, cameras, microphones, speakers, and related AV equipment.
Provide technical support for movie screenings, presentations, large meetings, and other events requiring audiovisual or conferencing technology.
Conduct routine checks of shared technology and meeting spaces and assist with setup, movement, connection, and maintenance of IT and AV equipment.