IT Support Specialist

JERNIGAN • Ahoskie, NC

20d • Onsite

About The Position

The IT Support Specialist is responsible for the day-to-day maintenance, troubleshooting, and support of IT systems across Jernigan Oil Company's office locations, retail operations, mobile DOT units. This role covers network support, IT security, fuel management systems (Veeder Root), point-of-sale support (Verifone Commander) at Big Red's stores, and delivery truck tablets, along with general technical support for our dealer convenience store partners. This is a hands-on, versatile role suited for someone who enjoys variety and solving problems across many different systems.

Requirements

• Bachelor's or associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience in IT support, network administration, or a similar role
• Solid understanding of networking fundamentals (TCP/IP, routers, switches, firewalls, Wi-Fi)
• Working knowledge of IT security best practices (endpoint protection, backups, access control)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage multiple priorities across locations
• Excellent communication skills — able to explain technical issues to non-technical staff
• Valid driver's license and ability to travel between company locations as needed

Nice To Haves

• Experience with POS systems (Verifone Commander experience a strong plus)
• Experience with fuel management systems (Veeder Root experience a strong plus)

Responsibilities

• Serve as the primary IT support contact for all company office locations
• Set up, maintain, and troubleshoot desktops, laptops, printers, phones, and other end-user equipment
• Manage user accounts, permissions, and access across company systems
• Coordinate with outside vendors and service providers as needed (ISPs, hardware vendors, software support)
• Maintain, monitor, and troubleshoot company networks (LAN/WAN, Wi-Fi, routers, switches, firewalls) across all offices, store locations, and other point of communication at customer locations
• Ensure reliable, secure connectivity between corporate offices and retail sites
• Perform routine maintenance, updates, and documentation of network infrastructure
• Maintain and enforce company IT security policies and best practices
• Monitor systems for security vulnerabilities, threats, and unauthorized access
• Manage antivirus/endpoint protection, firewalls, backups, and data protection measures
• Assist with security awareness efforts and incident response as needed
• Help ensure compliance with relevant data security and payment card (PCI) standards
• Maintain and support Veeder Root fuel management/tank monitoring systems across customer locations
• Troubleshoot and support Verifone Commander POS systems at Big Red's store locations
• Respond to and resolve system outages or malfunctions affecting store operations in a timely manner
• Support and troubleshoot Apple and Android tablets used in fuel and propane delivery trucks, including setup, connectivity, app issues, and device replacement/repair coordination
• Provide IT support and troubleshooting assistance to dealer convenience store partners as needed
• Help dealers resolve connectivity, POS, or equipment issues to minimize downtime
• Research and recommend new technology and equipment upgrades
• Maintain documentation of systems, configurations, and procedures
• Other IT-related duties as assigned

Benefits

• 401K plan with a company match of $1.00 per dollar up to 3% of annual salary and $0.50 per dollar up to the next 2% of annual salary
• Medical, dental, life, and vision insurance upon enrollment
• Bi-Weekly Pay
• Paid Holidays
• Paid-Time-Off Plan
• Company Vehicle
• Company Phone
• Company Laptop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree