IT Support Specialist

SOUTHSIDE MEDICAL CENTER • Atlanta, GA

9d • Onsite

About The Position

The IT Support Specialist position is responsible for providing support to Southside Medical Center end-users requiring technical assistance. The primary focus of this position is to provide customer service, ticket triage, and problem resolution by communicating with users at every level for all types of requests in a friendly, professional, and timely manner, and ensure that computer systems are working efficiently. This role provides skilled hardware, networking, OS and application support to end users in a medical setting, with 70% focus on EHR System support and training, and 30% on general IT support for hardware and peripherals. The specialist performs maintenance, installations, upgrades, and other technical duties associated with supporting IT applications, workstations, and servers.

Requirements

• Proficient in common IT systems, software, hardware, peripherals, and troubleshooting methods.
• Ability to work independently, manage priorities, and document technical issues.
• Ability to travel to on-site locations as needed.
• Microsoft Office 365; OS, Windows 10/11
• Working knowledge of HP, Lenovo, Dell workstations and Laptops (Hardware and Software)
• Remote desktop solutions
• Knowledge of Active directory (password resets, account creation etc.)
• Windows networked environment
• Basic working knowledge of VOIP phones (VM PIN resets)
• VPN, manage users and app installation
• Understanding of shared network drives
• Printers/Scanners (Hardware and Software)
• SharePoint
• OneDrive
• Knowledge of antivirus and internet security solutions
• Email security software
• Understanding of Bitlocker and System Recovery

Nice To Haves

• Experience in healthcare is preferred.
• Knowledge of Apple IOS is a plus
• Experience in Ticketing applications

Responsibilities

• Provide front-line onsite technical support, including troubleshooting hardware, standardized and proprietary software, mobile devices, VPN, printers, telephony, and network connectivity, including network equipment installation (basic knowledge).
• Configure, deploy, and maintain Windows 10/11 desktop and laptop computers in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests. Remote and in-person support.
• Utilize technical expertise and applicable company policies and procedures to resolve a variety of issues in a healthcare environment.
• Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
• Manage user accounts for different systems, shared resources and protect sensitive data.
• Assist and train end users to solve problems and increase their self-reliance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree