IT Support Specialist

Curant Health•Smyrna, GA

1d•Onsite

About The Position

Curant Health is seeking an IT Support Specialist to support internal employees and corporate infrastructure, including servers, Office 365, software applications, and other IT peripherals. The role provides technical support by answering questions, troubleshooting and resolving user issues, creating user accounts, and maintaining servers. The specialist is expected to meet and exceed customer service SLAs and be available for rotational on-call support. The position designs, organizes, modifies, and supports computer and network infrastructure. Work includes provisioning, installing, configuring, operating, and maintaining systems hardware and software; website maintenance; employee setup and support; desktop support; and telecommunications services for employees across locations. The specialist also supports helpdesk services and technology initiatives aligned with Curant Health’s business objectives, works with minimal supervision on facilities infrastructure implementation, and helps employees adapt to technology changes.

Requirements

At least 3 years of relevant work experience in a related position in an IT environment that provides service to internal customers.
Flexibility to provide rotational on-call support.
Bachelor’s degree in Information Technology preferred; candidates with degrees in other fields must have significant compensating experience.

Nice To Haves

Bachelor’s degree in Information Technology.

Responsibilities

Design, organize, modify, and support computer and network infrastructure.
Provision, install, configure, operate, and maintain systems hardware and software, websites, employee setups, desktop support, and telecommunications services.
Provide helpdesk services and timely hardware, software, and network troubleshooting.
Guide implementation of facilities infrastructure from the ground up with minimal supervision.
Monitor systems daily, verify the integrity and availability of hardware, server resources, systems, and key processes, review logs, and verify scheduled jobs such as backups.
Perform regular security monitoring to identify possible security breaches.
Create, change, and delete user accounts upon request.
Set up and support employee workstations and conference rooms.
Install technology devices and equipment using power tools.
Repair and recover from hardware or software failures, coordinating and communicating with impacted parties.
Monitor ticketed items and ensure service tickets are resolved promptly.
Keep IT workspaces, including server rooms, clean and organized.
Service, maintain, troubleshoot, and configure network printers.
Provide customer support to employees, vendors, and clients.
Guide employees on systems and hardware.
Create technology-function documentation and maintain installation and configuration procedures.
Support IT initiatives aligned with organizational strategic business objectives.
Research technologies that may reduce costs or improve productivity, and recommend innovative or automated approaches to system administration where possible.
Maintain the IT inventory system.
Help employees stay informed about technology changes and act as a change agent and communicator.