IT Support Specialist

Perry's Restaurants • Houston, TX

25d • Onsite

About The Position

The IT Support Specialist provides day-to-day technology support for Perry’s Restaurants’ corporate office and restaurant locations. This part-time position is the primary responder for routine IT support requests during scheduled working hours and assists with user administration, device preparation, inventory, vendor support, and other recurring IT tasks. The role focuses on routine issues and established support processes; advanced technical, infrastructure, application, and security issues are escalated to senior IT staff.

The role provides remote support to restaurant and corporate employees, troubleshoots common devices, software, connectivity, and POS-related issues, and assists with Microsoft 365 and routine account administration. It also supports equipment preparation, inventory, device management, vendor cases, technology projects, new restaurant openings, and hardware and software deployments. The position documents work and support processes, identifies recurring issues, and escalates matters outside its scope to the appropriate person, including the Director of Technology.

The position is operated onsite in an office setting and involves prolonged computer use, repetitive wrist, hand, or finger movements, and occasional lifting, carrying, pulling, or otherwise moving objects weighing up to 25 pounds or more. The environment is a well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation and standard office equipment.

Requirements

• Working knowledge of Windows and Microsoft 365.
• Basic understanding of networking and internet connectivity.
• Strong troubleshooting, communication, and organizational skills.
• Ability to work independently and recognize when escalation is appropriate.
• Ability to sustain prolonged use of a computer.
• Substantial repetitive movements of the wrist, hands, and/or fingers.
• Ability to occasionally lift, carry, pull, or otherwise move objects weighing up to 25 pounds or more.

Nice To Haves

• 1–3 years of IT support, help desk, desktop support, or similar experience preferred.
• Familiarity with Entra ID, Intune, and endpoint management.
• Experience supporting restaurant, hospitality, retail, or multi-location environments.

Responsibilities

• Serve as the primary responder for routine IT support requests during scheduled working hours.
• Provide remote support to restaurant and corporate employees.
• Troubleshoot common computer, tablet, mobile device, printer, peripheral, software, and connectivity issues.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Perform initial troubleshooting of restaurant technology and POS-related issues.
• Document troubleshooting and resolutions in the IT help desk system.
• Recognize issues requiring escalation and route them to the appropriate person.
• Perform routine user onboarding, account changes, and offboarding according to established procedures.
• Assist with password resets, MFA, account lockouts, licenses, groups, shared mailboxes, and other routine Microsoft 365 administration.
• Complete and document assigned access changes.
• Configure and prepare computers, tablets, and other technology equipment according to established standards.
• Prepare, label, document, package, and ship equipment for new hires, restaurant locations, replacement cycles, and projects.
• Maintain hardware and device inventory records.
• Coordinate equipment returns and retired hardware.
• Assist with Intune enrollment and routine device-management tasks.
• Complete assigned device update and remediation follow-up.
• Provide initial remote troubleshooting for restaurant technology issues, gather relevant information, and determine the appropriate internal or vendor escalation path.
• Open and follow up on support cases with established technology vendors; coordinate replacement equipment and vendor support appointments; maintain vendor-case documentation; and escalate unresolved or recurring issues.
• Assist with equipment preparation and other assigned tasks for technology projects and new restaurant openings.
• Assist with company-wide hardware and software deployments through remote or corporate-office tasks.
• Create and update support documentation, knowledge-base articles, and deployment checklists.
• Identify recurring support issues and bring them to the Director of Technology for review.
• Escalate application, security, policy, vendor-contract, business-process, and technology-strategy issues to the Director of Technology.
• Perform other job-related and compatible duties as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed