IT Support Specialist (City of Pembroke Pines Fire Department)

FC SERVICES LLC•Pembroke Pines, FL

25d•Onsite

About The Position

The IT Support Specialist is a customer service-oriented technical position providing on-site and remote IT support, primarily to the City of Pembroke Pines Fire Department. Under the general direction of the IT Operations Manager, the specialist supports personnel and mission-critical systems across multiple fire stations and public safety facilities. The position works independently and collaboratively with IT staff to maintain reliable technology operations for emergency response and daily activities. The role may also assist other City departments as operational needs require.

Requirements

Bachelor’s degree from an accredited college or university in information systems, computer science, or a closely related field; an equivalent combination of education, training, and progressively responsible experience may be considered.
At least five years of hands-on experience providing end-user technical support in a professional IT environment, including hardware, software, and peripheral troubleshooting.
Demonstrated experience supporting Windows-based desktops, laptops, mobile devices, printers, and standard office productivity applications.
Working knowledge of basic networking concepts, including TCP/IP, LAN/WAN connectivity, and network troubleshooting.
Ability to diagnose technical problems, analyze root causes, and implement effective solutions in a timely manner.
Strong customer service skills and ability to communicate technical information clearly to non-technical users.
Ability to work independently, manage multiple priorities, and respond effectively in time-sensitive or emergency situations.
Valid State of Florida driver’s license and ability to travel between multiple Fire Department and City locations.
Ability to obtain and maintain Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) certification.
Ability to successfully pass a background investigation, fingerprinting, and drug screening.

Nice To Haves

Public sector or public safety IT experience.
Experience supporting multi-site environments.
Strong customer service and communication skills.

Responsibilities

Serve as the primary IT support resource for Fire Department personnel and systems across multiple fire stations and facilities.
Provide on-site and remote technical support for mission-critical public safety systems, devices, and applications.
Respond to Helpdesk requests, document incidents, and provide follow-up support through resolution or escalation.
Deploy, configure, maintain, and troubleshoot computers, mobile devices, printers, phones, and related IT equipment.
Help Fire Department staff use technology and perform basic hardware and software troubleshooting.
Troubleshoot network connectivity and end-user issues in a multi-site environment.
Assist with software and hardware installations, upgrades, and replacements.
Provide off-hours, on-call, and emergency IT support as required.
Support IT disaster recovery and emergency response efforts.
Assist other City departments as operational needs require.
Perform related duties as assigned.