IT Support Specialist

Particle Measuring Systems•Niwot, CO

10d•$29 - $39•Onsite

About The Position

Particle Measuring Systems is seeking an IT Support Specialist to contribute to the IT team by providing reliable, customer-focused technical support and helping achieve team and company goals. The role supports company systems across global operations, keeping them efficient, secure, and up to date. The successful candidate will collaborate with colleagues and cross-functional teams, solve technical problems, and contribute to professional excellence, quality, and continuous improvement. The specialist will provide first- and second-level support for company systems, software, and hardware; install and maintain technology; and provide remote and onsite assistance. The role also supports Microsoft 365 and Azure applications, Active Directory, email systems, asset tracking, and ongoing improvements to IT support processes. The position is 100% onsite in Niwot, Colorado, and primarily operates in an office environment.

Requirements

Associate's degree in information technology or equivalent experience.
Strong understanding of computer hardware and software systems.
Knowledge and understanding of Microsoft 365 and Azure.
General knowledge of Microsoft Exchange, both on-premises and online.
General knowledge of Hypervisor technology, including Hyper-V and VMware.
Understanding of networking, including DNS, DHCP, and TCP/IP.
Understanding of Microsoft Server technologies, including Active Directory, file and folder permissions, print management, and Remote Desktop.
Experience with cloud-based technology and applications.
Strong documentation skills.
Experience troubleshooting and resolving technical issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong, creative problem-solving and analytical skills.
Ability to work in a fast-growing team.
Excellent customer service.

Responsibilities

Provide first- and second-level technical support for Particle Measuring Systems, software applications, and related hardware.
Troubleshoot and resolve technical issues, escalating complex problems as needed.
Install, configure, and maintain computer hardware and software systems.
Provide remote and onsite technical support to customers as required.
Document and track customer issues and resolutions.
Maintain inventory of hardware and software assets.
Participate in developing and improving IT support processes and procedures.
Manage Active Directory users and groups, permissions, and email systems.
Support the Microsoft 365 and Azure environment, especially Outlook, Microsoft Teams, OneDrive, and SharePoint.
Continuously evaluate processes for improvements in efficiency, quality, and safety.