IT Support Specialist

Silver Hills Bakery • Rossville, TN

2d • Onsite

About The Position

We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical support to users serving as a key on-site IT resource for our manufacturing operations. The IT Support Specialist II is responsible for ensuring the reliability, availability, and security of end user computing systems and IT related equipment. In addition to providing desktop and user support, this role will troubleshoot and support network connectivity, wireless infrastructure, IT equipment, and a variety of production technologies. The successful candidate will collaborate with IT teams, vendors, and business stakeholders to ensure reliable technology operations and support technology initiatives. This position requires a well-rounded technical skill set, strong troubleshooting abilities, and a proactive approach to supporting both end user and infrastructure technologies.

Requirements

• 3+ years of hands-on experience in IT support & projects related role
• A degree or diploma in Information Technology or related discipline
• Experience supporting IT infrastructure including networking, wireless and servers
• Strong customer service and interpersonal skills
• Understand IT concepts, including systems maintenance, computer networks, etc
• Working knowledge of Windows and Mac
• Knowledge of enterprise server environment
• Strong oral and written communication skills

Nice To Haves

• IT related certification(s), CompTIA Certs, Microsoft 365 or Entra ID Certs
• Experience supporting manufacturing environments
• Understanding of basic OT/IT network separation

Responsibilities

• Resolve Level 1 & 2 support tickets for users in both Canada and the United States.
• Participate in user onboarding and offboarding activities
• Provide on-site end-user support for desktops, laptop and peripherals.
• Troubleshoot and support Wi-Fi, printers, scanners, barcode scanners and access control systems.
• Install, configure, deploy, and maintain hardware and software.
• Administer Active Directory and Microsoft Entra ID user accounts and permissions.
• Coordinate with third-party vendors and service providers for issue resolution.
• Participate in IT projects, including new systems and implementation processes
• Maintain accurate documentation of systems, processes, and support activities.
• Provide proactive security investigation and searches to detect malicious activities

Benefits

• Opportunities for career growth and development
• Competitive Healthcare Benefits and 401K Package
• Performance Bonus
• Free delicious and healthy bread
• Friendly and supportive work environment and an ambitious team
• Discounts at our retail store with a great selection of healthy organic products
• Company social events focused around health, great tasting food and getting together as a team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree