IT Support Specialist (Ottawa, Onsite)
About The Position
The IT Support Specialist is responsible for providing high-quality onsite technical support to MindBridge employees at our Ottawa headquarters. This role serves as the primary point of contact for Level 1 and Level 2 IT issues, ensuring employees can work efficiently and securely. The successful candidate will support end-user devices, Microsoft 365 services, meeting room technology, identity management, onboarding/offboarding activities, asset management, and general IT operations. This is a hands-on position requiring strong troubleshooting skills, excellent customer service, and a practical approach to solving technology issues.
Requirements
- 1-2 years of experience in IT support, help desk, or desktop support roles.
- Experience supporting Microsoft 365 environments.
- Experience working with multiple OS
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication abilities.
- Ability to prioritize work in a fast-paced environment.
- Customer-first mindset
- Strong technical troubleshooting ability
- Attention to detail
- Accountability and ownership
- Team collaboration
- Continuous learning orientation
- Ability to communicate effectively with both technical and non-technical users
- Primary work location is the Ottawa headquarters.
- Ability to lift and move standard IT equipment (laptops, monitors, peripherals).
- Regular onsite presence required to support employees and office technology.
- Fulfill requirements necessary to obtain full background check.
Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and SaaS applications.
- Respond to and resolve support tickets within established service levels.
- Troubleshoot OS systems, peripherals, printers, mobile devices, and conferencing technology.
- Provide deskside support for employees at the Ottawa office.
- Escalate complex issues to senior IT staff when required.
- Support all Microsoft 365 applications
- Assist users with account issues, access problems, and collaboration tooling.
- Support mailbox, distribution group, and shared mailbox administration.
- Provision and deprovision user accounts.
- Administer ID groups and role assignments.
- Support onboarding, offboarding, and employee transfers.
- Assist with access reviews and ensure access requests align with policy.
- Configure and deploy laptops, desktops, and mobile devices.
- Maintain endpoint inventory and asset records.
- Support MDM devices and endpoint compliance requirements.
- Assist with software deployment and patch management activities.
- Support meeting room equipment and conferencing systems
- Troubleshoot Teams Rooms and audio/visual issues.
- Ensure office technology remains operational and ready for use.
- Assist with hardware procurement, inventory control, and asset lifecycle management.
- Maintain accurate technical documentation and knowledge articles.
- Perform routine operational tasks, audits, and administrative activities.
- Participate in IT projects and continuous improvement initiatives.
- Follow corporate security policies and procedures.
- Support security awareness initiatives and compliance activities.
- Identify and report potential security incidents.
- Assist with device encryption, endpoint protection, and security remediation activities.
Benefits
- Competitive Compensation and Equity
- Comprehensive health benefits and wellness programs
- Professional development opportunities
- Flexible Time Off
- Company Matched Retirement Plans
- 4 company-wide digital detox days annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
