IT Support Specialist

WSA Americas • Hauppauge, NY

23d

About The Position

HearUSA is a hearing-health company working to make hearing care simpler and more accessible through its hearing centers and hearing-care services. The IT Support Specialist serves as the initial point of contact for end-user requests and provides Level 1 support, ticket coordination, inventory documentation, purchasing support, and administrative assistance to the IT team. The position supports end users and retail clinics and works with vendors and internal IT staff to resolve and track issues.

Requirements

• Excellent interpersonal and social skills, flexibility, and the ability to adapt to changing priorities.
• Strong interest in learning new skills and technologies.
• Excellent customer service skills and a team-based work mindset; patient and positive attitude.
• Advanced Microsoft Office skills, including O365, Word, Excel, PowerPoint, and Outlook.
• Willingness and ability to learn and use new computer programs and applications.
• Ability to work with close attention to detail and a high degree of accuracy in a fast-paced environment.
• Ability to follow procedures and respect confidentiality.
• Ability to communicate detailed or technical information clearly, accurately, and concisely.

Nice To Haves

• Previous IT support, administrative, or customer service work experience is preferred.
• Inventory management experience is a plus.

Responsibilities

• Serve as the initial point of contact for end-user assistance requests received by phone and through the IT ticketing system.
• Create and allocate new IT requests and work Level 1 ticket requests.
• Communicate with vendors and internal IT staff to open, follow up on, and escalate trouble tickets.
• Use the ticketing and inventory management systems for communication and documentation.
• Manage open tickets and report on Service Desk analytics.
• Follow standard procedures for purchasing supplies for end users and retail clinics as needed.
• Document and maintain accurate inventory records for new and retired assets.
• Perform administrative duties and special projects as assigned by IT management.

Benefits

• Comprehensive benefits package
• Paid holidays and PTO policy
• 401(k) matching program
• Tuition reimbursement
• Employee, family, and friends hearing aid discount program
• Relocation assistance
• Service days
• Diversity, Equity & Inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed