IT Support Specialist

North State Bank • Raleigh, NC

30d • Onsite

About The Position

North State Bank is hiring an IT Support Specialist for its Information Technology Department at the corporate campus in Raleigh, North Carolina. This is a required in-office role that provides first-level support for workstation hardware, software, operating systems, applications, and the bank’s core operating system. The specialist delivers helpdesk assistance, troubleshoots technical issues, deploys and maintains end-user technology, and helps employees use technology effectively and securely. The role also supports IT operations, infrastructure initiatives, business operations, meetings, audits, and special events in collaboration with teams across the Bank.

Requirements

• Associate’s degree in information technology or a related field, or an equivalent combination of education and experience.
• Two or more years of desktop support or helpdesk experience in a professional business environment.
• Hands-on experience troubleshooting desktops, laptops, printers, and related hardware.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer-service mindset and ability to build positive working relationships across the organization.

Nice To Haves

• Experience supporting technology in a regulated industry such as banking, financial services, healthcare, or insurance.
• Experience supporting devices in a Microsoft Active Directory environment.
• Familiarity with endpoint management, patching, mobile device support, and security best practices.
• Experience working in a team-oriented IT operations environment.

Responsibilities

• Provide prompt, professional helpdesk support to employees while meeting established service levels and response expectations.
• Troubleshoot and resolve workstation, software, operating system, application, and connectivity issues.
• Communicate clearly with users and deliver customer-focused technical support.
• Provide end-user training and guidance on effective and secure use of technology resources.
• Deploy, configure, maintain, and retire desktop and laptop computers according to IT standards and security requirements.
• Install, configure, support, and decommission printers, scanners, image capture devices, and other workstation peripherals.
• Prepare hardware for disposal by securely removing locally stored data and following asset handling procedures.
• Assist with IT asset inventory, lifecycle management, and hardware and software deployments.
• Partner with System Administrators on patch deployment, testing, vulnerability remediation, and troubleshooting.
• Assist with mobile device provisioning, configuration, support, and deprovisioning.
• Coordinate with Infrastructure and Network teams on user moves, technology installations, and service provisioning.
• Support the Bank’s voice and collaboration technologies, including end-user telephony equipment and software.
• Provide technology and audio-visual support for meetings, presentations, and special events.
• Coordinate with business units to provision and support technology resources for audits and examinations.
• Work alongside vendor technicians supporting facilities systems, including HVAC, access control, and emergency services technologies.
• Contribute to process improvements that enhance technology reliability, efficiency, and the employee experience.

Benefits

• Competitive compensation.
• Flexible benefits program with choices for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree