IT Support Specialist

Precision Resources • Cerritos, CA

22d • Onsite

About The Position

Precision Resources, a division of the Trimarc Group Inc., is presently recruiting for an IT Support Specialist to join a client in Cerritos, CA. This is an onsite position. Compensation: $68k-$78K Position Summary: The individual will be responsible for providing technical support and maintenance of laptops, desktops, virtual desktops, mobile devices, applications and peripherals. Researches complex problems, identifies specifications, installs software/hardware and tests computing systems and peripherals within established guidelines.

Requirements

• Five years of work experience providing hands on support.
• Strong knowledge of Windows operating systems, O365, Office Suite, and MacOS.
• Enterprise Desktop Management experience with tool such as Service Now and SCCM.
• Ability to provide remote support for offsite users.
• Experience with TCP/IP based services (DHCP, DNS, HTTP), networks (LAN/WAN, Wireless, VPN), and telephone switches.
• Excellent customer service skills.
• US Citizen or Green Card required.
• Candidates requiring sponsorship will not be considered by the client.

Nice To Haves

• Technical Degree/Associate’s Degree desired but not required.
• Scripting experience a plus.

Responsibilities

• Installation, configuration, and ongoing usability of computers, peripheral equipment, and software.
• Interact with vendor support contacts to resolve technical problems with computing equipment and software.
• Ensures computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administration systems.
• Work with procurement staff to purchase hardware, software, computer supplies.
• Manage and documents service desk que for tickets and escalations.
• Provides after hours and weekend support as needed.
• Work in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree