IT Support Specialist

GFS Home Loans•San Antonio, TX

11d•$42,500 - $53,500•Onsite

About The Position

At GFS Home Loans, technology keeps our business moving. As an IT Support Specialist, you'll be the first point of contact for employees across the country who need technical assistance. You'll help resolve day-to-day technology issues, support new employee onboarding, maintain company equipment, and ensure our team has the tools they need to succeed.

Requirements

High school diploma or equivalent.
One year of customer service or technical support experience, or an equivalent combination of education and experience.
Strong troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Professional, patient, and service-oriented attitude.

Nice To Haves

Associate's degree in Information Technology, Computer Science, or related field.
CompTIA A+, Network+, or similar certification.
Experience supporting Windows 10/11 environments.
Working knowledge of Microsoft 365.
Experience with Active Directory user management.
Familiarity with help desk ticketing systems.
Basic understanding of TCP/IP networking, Wi-Fi, and VPN connectivity.
Experience providing remote desktop support.
Experience with Microsoft Windows 10/11
Microsoft 365
Active Directory
Microsoft Teams
Outlook
Remote support software
VPN connectivity
Desktop and laptop hardware
Printers and multifunction devices
Basic networking concepts
Help desk ticketing systems
Enjoys helping people solve technology problems.
Takes ownership of issues until they're resolved.
Learns quickly and enjoys expanding their technical knowledge.
Communicates professionally with employees at all levels of the organization.
Thrives in a collaborative, team-oriented environment.
Maintains confidentiality and professionalism when handling sensitive information.

Responsibilities

Serve as the first point of contact for technical support requests via phone, email, Microsoft Teams, and the help desk ticketing system.
Troubleshoot hardware, software, operating system, printer, and peripheral issues.
Resolve password resets, account lockouts, and user access requests.
Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
Provide remote support for employees working from branch offices and home offices across the country.
Create, modify, and disable user accounts in Active Directory and Microsoft 365.
Prepare, image, configure, and deploy laptops and desktop computers.
Set up mobile devices, monitors, docking stations, printers, and other IT equipment.
Assist with employee onboarding and offboarding by preparing technology and recovering company assets.
Maintain accurate inventory records for company hardware and software licenses.
Install and configure desktop applications and approved software.
Perform routine system updates and workstation maintenance.
Assist with basic network connectivity and VPN troubleshooting.
Escalate complex issues to remote support while documenting all troubleshooting performed.
Contribute to IT documentation and knowledge base articles.
Deliver exceptional customer service while meeting service level expectations.
Communicate technical concepts clearly to non-technical users.
Follow up with users to ensure issues are fully resolved.
Identify recurring issues and recommend process improvements.