IT Support Specialist

Integrated Schoolhouse•Cincinnati, OH

About The Position

Integrated Schoolhouse provides technology support and solutions for educational and business environments, with an emphasis on stable networks, well-managed IT systems, and effective personnel training. The IT Support Specialist reports to the President, who is also the lead network engineer, and works with client locations to support infrastructure systems and devices. The role also collaborates with the President on larger client projects and assists onsite technicians and locations as needed. The specialist receives and tracks support requests involving applications, hardware, peripherals, and data, documenting each request through resolution and end-user satisfaction. The position supports multiple client locations throughout the week in the greater Cincinnati area. Work is in person and remote depending on the needs of the week.

Requirements

Demonstrated IT problem-solving and interpersonal communication skills.
Ability to build rapport quickly and maintain a calm, patient demeanor in stressful situations.
Understanding of common IT systems, software, hardware, peripherals, and troubleshooting methods.
Ability to work independently, manage multiple tasks and priorities, address difficult problems diligently, and adapt to business needs.
Reliable transportation and ability to drive to various clients in greater Cincinnati.
Adaptability, flexibility, and a growth mindset.
Current working job knowledge or proficiency with Mac, iPad, Windows, and Chromebooks.
Experience with mobile device management systems.
Experience with Office 365 and Google Admin.
Basic understanding of Windows Server management.
Reliable work history.
Ability to obtain FBI and CBI background checks, complete Safe Parish Training, and pass drug screening.

Nice To Haves

B.A. or B.S. degree in a technology-related field preferred; an associate degree in technology would be considered.
Network switch experience is a plus but not required.
Four to five years of experience in a technology support position preferred.

Responsibilities

Receive IT support requests through the helpdesk, phone, email, text notification, and in person.
Document support requests and track progress through resolution and end-user satisfaction.
Troubleshoot applications, hardware, peripherals, data, and other common IT systems.
Assist and train end users to resolve problems and increase their self-reliance.
Support infrastructure systems and devices at multiple client locations.
Collaborate with the President on larger client projects.
Assist onsite technicians and client locations as needed.