IT Support Specialist
About The Position
The IT Support Specialist will provide service desk support to office and clinical locations across the country, as well as corporate and office employees. The role handles ticket volumes and supports users with account access, VPN and network issues, printer connections, hardware and software troubleshooting, Microsoft Office 365, Windows 10, and computer performance. The successful candidate is reliable, adaptable, and able to manage work independently while maintaining high standards and providing excellent customer service. The position involves direct communication with end users, executives, and peers, and may include assisting with projects, working with diverse technologies, and partnering with stakeholders in other departments. This is a contract position based fully onsite in Syracuse, New York. The anticipated pay range is $22.00–$25.00 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- At least 1 year of experience in a collaborative, service-driven role.
- Experience with desktop support or a similar role, or commensurate relevant experience.
- Good organization and problem-solving skills.
- Ability to operate, install, and troubleshoot computer hardware, including peripherals.
- Knowledge of modern ticketing systems, such as ServiceNow.
- Ability to support operating systems and technologies including Windows 10/11, Active Directory, iOS, and Mac OS.
- Skills in service desk or help desk support, troubleshooting, phone support, Microsoft Office and Office 365, password resets, ticketing systems, customer and end-user support, VPN, hardware, software support, and break/fix.
- Reliable attendance and commitment to the role.
Nice To Haves
- Associate degree in Computer Science or a relevant field.
- Experience providing desktop support in an enterprise environment.
- Experience supporting remote physical locations and using remote access software such as Bomgar.
- Technical writing experience.
- Familiarity with mobile device operation, audio/video technologies, and networking.
Responsibilities
- Provide user assistance and resolve tickets involving hardware, software, and networking needs.
- Diagnose and troubleshoot technical systems to maintain proper functionality, escalating unresolved issues as needed.
- Conduct diagnostic reviews and troubleshoot issues at users’ request.
- Recommend hardware solutions for user computers in office areas.
- Troubleshoot and update devices remotely.
- Provide customer service, guidance, and assistance to users.
- Report customer feedback and potential technical needs.
- Document technical issues and resolutions in the IT service management platform.
- Assist with projects and collaborate with stakeholders in other departments as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness coverage
- Accident coverage
- Hospital coverage
- 401(k) retirement plan
- Life insurance, including voluntary life and AD&D coverage for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
