IT Support Specialist
About The Position
The IT Support Specialist is the primary point of contact for day-to-day technology support, helping team members use hardware, software, and technology tools across the organization. The role troubleshoots technical issues, supports end users, maintains technology equipment, and assists with core IT operations, contributing to a positive employee experience and to the stability, security, and reliability of Enclave’s technology environment. The position is full-time, non-exempt, and on-site in St. Louis Park, Minnesota. The role provides end-user support through in-person, phone, email, and remote channels; manages help desk requests; supports infrastructure and network operations; and maintains technology assets. It also assists with onboarding and offboarding, equipment deployment, technology projects, and other IT initiatives. The position may occasionally involve visits to construction sites, including exposure to outdoor and potentially inclement weather conditions.
Requirements
- Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
- At least 2 years of experience providing technical support, help desk support, or IT operations support.
- Experience supporting Microsoft Windows, Microsoft 365, Active Directory, and common business applications.
- Experience troubleshooting hardware, software, network connectivity, and end-user technology issues.
- Familiarity with workstation deployment, user account administration, device management, and IT asset tracking.
- Customer-service mindset and commitment to responsive, professional, effective support.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate technical concepts clearly to users with varying levels of technical expertise.
- Strong organization and attention to detail, including documentation, asset management, and support request tracking.
- Ability to manage multiple priorities and adapt to changing business and technology needs.
- Legally authorized to work in the United States; the role is not eligible for immigration sponsorship now or in the future.
Nice To Haves
- Experience supporting network, VPN, wireless, or infrastructure-related technologies.
Responsibilities
- Provide technical support for hardware, software, mobile devices, printers, and other technology tools through in-person, phone, email, and remote support channels.
- Set up, configure, deploy, and maintain workstations, peripherals, and user accounts.
- Troubleshoot and resolve technical issues while providing responsive customer service.
- Support software installations, updates, patches, and licensing activities.
- Maintain and update IT documentation, knowledge base articles, and troubleshooting guides.
- Support employee onboarding and offboarding, including equipment provisioning, system access, and account management.
- Manage, document, and prioritize service requests and support tickets.
- Monitor help desk performance, escalate issues when appropriate, and communicate status updates to end users.
- Identify recurring issues and opportunities for process improvement or automation.
- Support troubleshooting of Wi-Fi, LAN, VPN, and connectivity-related issues.
- Assist with administration of Microsoft 365, Active Directory, user permissions, and related technologies.
- Support Windows workstation management and endpoint maintenance.
- Monitor system performance and coordinate with senior IT resources when advanced troubleshooting is required.
- Support backup, recovery, and business continuity activities as assigned.
- Maintain inventory of technology assets, equipment, software licenses, and peripherals.
- Coordinate equipment replacements, repairs, and warranty activities.
- Assist with technology deployments, upgrades, office moves, and IT projects.
- Partner with IT team members on operational and strategic technology initiatives.
- Perform other duties as assigned.
- Contribute to the general upkeep of work and shared spaces.
- Maintain punctual and regular attendance.
Benefits
- Competitive base salary with ongoing performance review.
- Role-specific bonus potential.
- 401(k) with company match.
- Supplemental insurance options.
- Employee referral program.
- Medical, dental, and vision plans.
- Company-paid life and disability insurance.
- Health Savings Accounts (HSA) with employer contribution.
- Dependent Care Flexible Spending Accounts (FSA).
- Mental health resources and employee assistance programs.
- Paid bereavement and parental leave program.
- Paid time off plans, paid holidays, and volunteer programs.
- Tuition reimbursement and leadership development opportunities.
- Team-building and community engagement opportunities.
- Employee recognition programs.
- Supportive, values-driven work environment.
- Regular team member feedback surveys to drive workplace improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
