IT Support Specialist
About The Position
EnTech Engineering, PC is hiring an IT Support Specialist based in New York’s Capital Region to support a public-sector client in Albany and contribute to the firm’s managed-services support operation. The role begins with hands-on work migrating a client agency to a new Microsoft 365 tenant and retiring its on-premises server infrastructure. After that phase, the role shifts toward remote support for EnTech’s client base, while continuing to provide on-site coverage in Albany as needed. The specialist will support workstation migration and validation, provide on-site assistance during cutovers, inventory and decommission equipment, and help users adapt to changes. Ongoing work includes on-call on-site support for the Albany client, Microsoft 365 administration, endpoint security and patching, documentation, and remote ticket handling across EnTech’s client base. This is a full-time, hybrid position with regular on-site presence at Albany offices.
Requirements
- At least 3 years of experience in desktop support, help desk, or IT operations.
- Residency in the NY Capital Region within roughly 30 minutes of Albany 12205, with reliable transportation and a valid driver’s licence.
- Hands-on Microsoft 365 and Microsoft Entra ID (Azure AD) administration experience.
- Windows 10/11 troubleshooting experience.
- Windows Server and Active Directory familiarity sufficient to decommission them safely.
- Networking fundamentals, including DNS, DHCP, VPN, basic switching, and wireless.
- Willingness to work scheduled evenings and weekends during cutover windows and to be on call.
- Ability to lift and move equipment weighing up to 50 lbs and work in server rooms and under desks.
- Comfort working as the only technical person in the room with a client.
Nice To Haves
- Direct tenant-to-tenant or on-premises-to-cloud Microsoft 365 migration experience.
- Public-sector or government client experience.
- MSP or managed-services background.
- Microsoft certifications (MD-102, MS-102, AZ-104) or CompTIA A+/Network+.
- Familiarity with endpoint management, identity platforms, or ticketing systems.
Responsibilities
- Re-join and re-enrol end-user workstations to a new Microsoft Entra ID tenant and validate user profiles, applications, printing, and drive access afterward.
- Provide on-site support during cutover windows, including scheduled evenings and weekends.
- Inventory on-premises servers, network equipment, printers, and line-of-business applications, and track each dependency to its disposition.
- Physically decommission retired equipment, including decabling, secure data destruction, and maintaining asset disposal records.
- Walk users through changes at their desks and respond to first-line questions following a cutover.
- Serve as the on-call on-site presence for the Albany client, responding within agreed timeframes to issues that cannot be resolved remotely.
- Administer Microsoft 365, including user lifecycle, licensing, Exchange Online, SharePoint, Teams, MFA, and conditional access.
- Maintain endpoint security agents, patching compliance, and device inventory.
- Keep documentation and asset records current.
- Work tickets remotely across EnTech’s client base according to published response and resolution targets.
- Handle user onboarding and offboarding across identity and SaaS platforms.
- Escalate issues with diagnostic work already completed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
