IT Support Specialist

Ridge RTC•Milton, NH

14d•Hybrid

About The Position

Altior Healthcare is a family of mental health treatment programs, including a specialized program for US Veterans. With over 15 locations across five states (California, Idaho, Maine, New Hampshire, and Texas), they manage and support over 500 employees serving over 300 residential clients daily. The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting. This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment.

Requirements

Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
3+ years’ experience in helpdesk support or a similar IT support role.
Ability to support Microsoft Windows environments and Microsoft 365 applications.
Experience supporting both Windows and Mac devices.
Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.
Strong analytic and problem-solving skills.
Ability to work independently and collaboratively in a team environment.
Eager to learn and adapt to new technologies.
Ability to lift IT equipment (Average 30 lbs.)
Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations.
Frequent walking and standing.
Works well under pressure due to time and accuracy requirements.
Reliable transportation and valid driver’s license required.

Nice To Haves

IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
Familiarity with healthcare or other regulated environments preferred.

Responsibilities

Provide onsite and remote technical support for end users across multiple locations.
Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.
Configure and deploy desktops, laptops, mobile devices, and related hardware.
Perform operating system reloads, workstation imaging, software installation, and endpoint setup.
Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments.
Assign and manage security groups, shared mailbox access, and basic user permissions.
Maintain accurate inventory records for computers, peripherals, and IT assets.
Install and support printers, docking stations, monitors, and other office technology.
Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.
Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.
Support deployment and maintenance of endpoint management and remote monitoring tools (RMM).
Assist with hardware procurement, receiving, staging, and deployment coordination.
Travel to operational locations as needed to support users and technology initiatives.
Provide training and guidance to end-users on IT tools and best practices.
Other duties as assigned.

Benefits

Comprehensive benefits package: medical, dental, and vision.
401k with 4% match.
Paid Time Off Programs including vacation, holidays, and illness.
Chef made meals onsite.
Professional trainings provided for development; continuing education assistance for clinicians.
Supportive clinical supervision and professional development.
Travel and mileage reimbursements included.

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