IT Support Specialist

TEKsystems•Mount Prospect, IL

15d•$22 - $24•Onsite

About The Position

TEKsystems is seeking a motivated, customer-focused, entry-level IT Support Specialist to provide Tier 1 support for hardware, software, and network-related issues across multiple company locations. The specialist will serve as the first point of contact for internal users, deliver exceptional customer service, and resolve issues promptly. They will troubleshoot problems independently and escalate more complex issues when needed. Resolutions must be documented clearly in the Freshdesk ticketing system to support knowledge sharing and faster resolution of recurring issues. The role includes travel between facilities as needed to provide on-site support and maintain consistent service levels. Patience, empathy, and strong communication skills are important when supporting users with varying levels of technical comfort. This is a contract-to-hire position based fully onsite in Mount Prospect, Illinois. The stated pay range is $22.00–$24.00 per hour. The anticipated application deadline is October 23, 2026.

Requirements

The description identifies this as an entry-level role and states that it is ideal for someone with 2–3 years of experience in IT support or help desk environments.
Patience, empathy, and strong communication skills to support users with varying levels of technical comfort.

Nice To Haves

A bachelor's degree or other relevant certifications.

Responsibilities

Provide Tier 1 support for hardware, software, and network-related issues across multiple company locations.
Act as the first point of contact for internal users and provide customer service and timely issue resolution.
Troubleshoot technical problems independently and escalate more complex issues when necessary.
Document resolutions clearly and thoroughly in the Freshdesk ticketing system.
Travel between facilities as needed to provide on-site support and maintain consistent service levels.