IT Support Specialist
MetroSys•Anniston, AL
•$20 - $30•Onsite
About The Position
MetroSys is seeking an IT Support Specialist to provide hands-on technical support in an industrial and manufacturing environment. The role maintains reliable IT operations, troubleshoots end-user technology issues, and supports systems and devices used in daily business and production activities. The specialist provides Level II support across multiple departments and works independently to resolve technical issues, including onsite assistance in office and production areas.
Requirements
- At least 2 years of professional experience in IT support, desktop support, help desk, or a similar technical role.
- Strong troubleshooting experience with Windows operating systems, desktop hardware, and common business applications.
- Experience installing, configuring, and supporting computers, printers, and peripheral devices.
- Working knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, and basic connectivity troubleshooting.
- Familiarity with user account administration, access management, and IT security practices.
- Experience using ticketing systems to document, track, and resolve technical issues.
- Ability to troubleshoot technical problems independently and communicate effectively with nontechnical users.
- Willingness to provide hands-on support in office and industrial environments.
- Strong organizational skills and ability to manage multiple support requests and competing priorities.
Nice To Haves
- Previous IT support experience in a manufacturing, distribution, warehouse, or industrial facility.
- Experience supporting barcode scanners, thermal label printers, or other specialized operational equipment.
- Familiarity with Active Directory, Microsoft 365, or similar enterprise administration platforms.
- Basic experience monitoring system backups, troubleshooting backup failures, or assisting with data recovery.
- Knowledge of IT asset management, hardware lifecycle processes, and workstation deployment procedures.
- Associate degree in Information Technology, Computer Science, or a related technical discipline.
- CompTIA A+, Network+, or equivalent industry certifications.
Responsibilities
- Deliver Level II technical support for desktops, laptops, peripherals, business applications, and other end-user technologies.
- Troubleshoot hardware, software, network connectivity, and access-related issues across office and manufacturing environments.
- Install, configure, repair, and maintain Windows-based workstations, printers, scanners, and related IT equipment.
- Support production-floor technologies, including barcode scanning devices, label printers, and connected workstations.
- Manage support requests through a ticketing platform, ensuring timely resolution, documentation, and escalation.
- Assist with user account administration, access permissions, password resets, and basic system security.
- Monitor routine IT infrastructure operations, including backup jobs, system alerts, and equipment availability.
- Coordinate with external technology providers and equipment vendors to resolve technical issues.
- Maintain accurate IT asset records, equipment inventories, and technical documentation.
- Assist with workstation deployments, equipment replacements, software installations, and technology upgrades.
- Identify recurring technical problems and recommend improvements to reduce downtime and improve operational efficiency.
- Provide hands-on technical assistance to employees throughout the facility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
