IT Support Specialist

JLSa2 Therapeutics•South San Francisco, CA

18d•$38 - $60•Onsite

About The Position

The IT Support Specialist will provide hands-on day-to-day IT support in a fast-paced startup environment. The position begins at approximately four hours per day onsite, with a schedule of 9 a.m.–1 p.m. or 10 a.m.–2:30 p.m., and is expected to transition to full-time as the company grows. The role serves as the primary point of contact for staff IT needs, covering help desk support, infrastructure, and systems administration. The position is part-time at approximately 20 hours per week onsite. Compensation is $38–$60 per hour based on experience; benefits are not offered for part-time employment.

Requirements

Four-year degree in relevant coursework.
At least 3 years of IT support experience across help desk and systems administration.
Solid knowledge of Windows and macOS, Active Directory or Entra ID, and cloud productivity platforms.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs.
Strong troubleshooting skills and ability to explain technical issues clearly to non-technical users.
Self-directed and comfortable working independently.
Reliable transportation and ability to be onsite daily.
Solid documentation skills.
Team player willing to assist other departments with administrative tasks.

Nice To Haves

Experience supporting biotech, life sciences, or laboratory environments.
Familiarity with lab instruments or scientific software.
Exposure to GxP, 21 CFR Part 11, or other regulatory compliance requirements.
Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

Provide in-person Level 1 through Level 3 technical support for staff.
Set up, configure, and maintain workstations, laptops, printers, and peripherals.
Manage user accounts and permissions, including onboarding and offboarding.
Administer Microsoft 365, including email, file sharing, and security settings.
Support network infrastructure, including switches, firewalls, Wi-Fi, and VPN.
Troubleshoot and support lab equipment, instrument PCs, and connected systems.
Maintain backups, patching, endpoint protection, and asset inventory.
Document procedures and coordinate with outside vendors and service providers as needed.
Help support data integrity and compliance practices in a regulated environment.
Assist team members in other departments with administrative tasks.