IT Support Specialist

Legal Monkeys•College Station, TX

30d

About The Position

The IT Support Specialist manages hardware and software resources and troubleshoots escalated issues across systems, integrations, and business applications. The role helps ensure the secure and reliable operation of technology infrastructure and supports end users in a fast-paced environment. The position also supports compliance with HIPAA Privacy and Security Rules and organizational IT policies and standards. After-hours technical support may be needed.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, certifications, and hands-on experience; the degree is preferred.
3–5 years of progressive IT experience, preferably in IT operations or systems administration for a small to mid-sized business.
Experience working in or supporting compliance-driven environments, preferably with familiarity with HIPAA Privacy and Security Rule requirements.
Experience managing third-party software vendors.
Hands-on experience with custom application support.
Proficiency troubleshooting hardware and software issues across various platforms.
Ability to assemble and configure computer workstations and related technology equipment.
Knowledge of database and software integration principles.
Experience implementing software solutions for process improvement.
Strong communication skills to assist clients and team members effectively.
Excellent organizational and multitasking abilities.
Proficiency in IT asset management and documentation.
Strong problem-solving skills, including the ability to troubleshoot unfamiliar issues and work independently in a fast-paced environment.

Nice To Haves

Certifications such as CompTIA A+, Security+, or related credentials are preferred but not required.

Responsibilities

Provide new employee onboarding, including hardware and software provisioning, account setup, and configuration.
Train employees and provide end-user technical support for hardware, software, proprietary systems, tools, and workflows.
Manage employee offboarding, including disabling access, revoking credentials, and collecting company equipment.
Administer the helpdesk ticketing system and troubleshoot and resolve hardware and software problems in a timely manner.
Manage cybersecurity awareness training for staff.
Configure and maintain law firm software integrations, including technical setup, data synchronization, system connectivity, and troubleshooting.
Maintain system reporting infrastructure.
Coordinate IT hardware and software purchases, maintain inventory records, and stay within budget.
Ensure systems are secure, reliable, and compliant with HIPAA Privacy and Security Rules.
Maintain compliance with organizational IT policies and standards, including data security and system integrity.
Maintain antivirus software and endpoint protection.
Support vendor software, including implementation, maintenance, upgrades, and troubleshooting of applications and systems.
Stay current with technology advancements and recommend upgrades or solutions to improve operations.
Provide after-hours technical support as needed.
Think critically through unexpected problems.
Perform other duties as assigned.