IT Support Specialist
About The Position
Precision Pipeline Solutions is seeking an IT Support / Digital Producer with customer service skills and technical knowledge. The role builds and maintains company web pages and the company website, supports business applications and cloud services, and provides technical assistance to users. The position involves both independent and team work, with a focus on meeting goals and deadlines. It is based in the New Windsor, NY office, with occasional work from home and minimal travel. The position requires a reliable form of transportation and availability for an on-call rotation and emergencies.
Requirements
- 1–3 years of relevant technical experience.
- Must be able to commute to the office.
- Must be able to participate in an on-call rotation.
- Must be able to work overtime at 1.5 times the rate.
- Must be reachable during operating hours and on-call hours for emergencies.
- Must possess a valid driver’s license.
- Must have a reliable form of transportation.
- Must be a self-starter and able to meet goals and deadlines.
- Must have good customer service skills and technical knowledge.
Responsibilities
- Build and maintain company web pages and the company website.
- Use and operate Power Apps and SharePoint.
- Troubleshoot login issues and password resets.
- Troubleshoot telephone and VoIP issues and contact third-party support for escalations.
- Respond to telephone calls and create support cases for incident and service requests.
- Document, track, and examine problems to ensure timely solutions.
- Write, edit, and revise how-to guides with updated information as needed.
- Provide technical assistance and follow up with customers to ensure issues are fully resolved.
- Administer cloud services, including Office 365.
- Assist in training computer users.
- Ask relevant questions to determine the nature of problems.
- Install, modify, and repair computer hardware and software, and install user peripherals.
- Address basic network and system problems, including network connectivity issues.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Voluntary short- and long-term disability insurance.
- Life insurance.
- Nine paid holidays.
- Accrued vacation time.
- Sick time.
- $750 referral bonus program.
- Paid certification training.
- Company phone and equipment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
