IT Support Specialist

Precision Pipeline Solutions•New Windsor, NY

2d•Hybrid

About The Position

Precision Pipeline Solutions is looking for an IT Support / Digital Producer who has good customer service skills and technical knowledge. We offer paid certification training, company phone, and equipment. Must be a self-starter and be able to meet goals and deadlines. Team and solo work environment. This is an in-office position with the occasional work from home. Starting wage is based on experience. This position requires minimal travel and candidate must have a reliable form of transportation.

Requirements

Must have 1-3 years relevant technical experience.
Must be able to commute to the office
Must be able to be on call rotation
Must be able to work overtime (1.5x rate)
Must be reachable during hours of operation and during on call hours for emergencies
Must possess a valid driver’s license

Responsibilities

Builds and maintains company web pages and company website
Use and operation of power apps
Use and operation of Share Point
Troubleshoots login issues / password resets
Troubleshoots telephone and VOIP issues to resolve them
Contacts 3rd party support for escalations
Responds to telephone calls, and generates a support case for all incident/service requests
Documents, tracks, and examine problems to ensure timely solutions
Writes how-to-guides, editing, and revising it with updated information when necessary
Provides technical assistance for questions and problems
Follows through with customers to ensure full resolution of issues
Administers cloud services, Office365, etc.
Assists in training computer users
Asks relevant questions to determine nature of problem
Installs, modifies, and repairs computer hardware and software; and installs peripherals for users
Addresses basic problems with Networks and other systems to resolve network connectivity issues