IT Support Specialist

Emergeortho, P.A•Asheville, NC

1d•Onsite

About The Position

EmergeOrtho is seeking an on-site IT Support Specialist for its Blueridge Region in North Carolina. The role provides customer service-focused technical support to medical providers and staff, handling routine service desk duties as well as client-side server and networking troubleshooting. The specialist assists providers and team members in resolving technical problems and using resources efficiently. The position may involve travel to office locations and schedule changes as assigned by the Manager. The role supports hardware, software, corporate applications, and systems; installs and configures software and computer systems; and contributes to the implementation, testing, and evaluation of new solutions and applications. It also includes documenting support issues, reviewing records and logs for trends, participating in business-wide meetings, and carrying out other assigned duties. The employee must follow department, practice, legal, privacy, safety, accreditation, and workplace-conduct policies and maintain reliable attendance and professional knowledge.

Requirements

A 2-year AAS degree in Information Technology, or equivalent.
Knowledge of troubleshooting techniques for hardware and software, including personal computers, network equipment, and communications equipment.
Ability to analyze, diagnose, and resolve software and hardware problems and their interrelationships using available tools.
Knowledge of client/server system concepts.
Knowledge of networking design concepts.
Ability to install and configure computer, network, and communications equipment.
Ability to adapt to rapidly developing and changing technology.
Ability to work in a fast-paced environment and prioritize multiple tasks and demands.
Ability to maintain composure in stressful situations.
Ability to establish and maintain effective working relationships with coworkers and providers.
Excellent interpersonal and communication skills.

Nice To Haves

At least 2 years of experience in a medical office environment is preferred.

Responsibilities

Interface with providers and staff members to troubleshoot hardware and software problems.
Create support trouble tickets for all support-related issues.
Install and configure software and computer systems.
Analyze records and logs to identify underlying trends and issues.
Support the implementation of new solutions and applications.
Participate in the testing and evaluation of new applications and processes.
Assist with password or login problems involving corporate applications and systems.
Participate in business-wide meetings and provide insight and recommendations for technical duties performed.
Follow all applicable department and practice policies and procedures.
Participate in professional development activities and maintain professional affiliations.
Maintain detailed knowledge of practice management and other computer software as it relates to job functions.
Maintain reliable attendance consistent with operational needs and job requirements.
Comply with applicable laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
Perform other duties as required and assigned by the Manager, including schedule changes and travel to office locations as assigned.