IT Support Specialist
Liberty Resources•Syracuse, NY
About The Position
Liberty Resources is seeking an IT Support Specialist to provide frontline technical support to employees across the organization. The role troubleshoots hardware, software, networking, and Microsoft 365 issues while providing customer service and supporting technology systems that serve the agency’s mission. Support is provided in person and remotely, and the position includes device configuration and deployment, account support, documentation, and escalation of complex issues.
Requirements
- Associate degree, specialized technical training, or an equivalent combination of education and experience.
- Experience supporting Windows 11 and Microsoft 365 applications.
- Strong troubleshooting, problem-solving, and organizational skills.
- Excellent customer service and communication abilities.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Valid New York State driver's license and reliable transportation required.
Nice To Haves
- Two to three years of help desk, desktop support, or IT support experience preferred.
- Experience with Freshservice, Microsoft Intune, Windows Autopilot, Active Directory, and Microsoft Entra ID preferred.
Responsibilities
- Provide in-person and remote technical support for computers, mobile devices, printers, and other technology.
- Troubleshoot and resolve helpdesk tickets, service requests, and user issues.
- Configure, deploy, and maintain desktops, laptops, and peripherals.
- Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
- Assist with Windows 11 device provisioning using Microsoft Intune and Windows Autopilot.
- Support user account management, onboarding, offboarding, and access requests.
- Troubleshoot wired and wireless network connectivity issues.
- Assist users with communication and collaboration tools, including Webex Calling.
- Document solutions, create knowledge resources, and maintain accurate support records.
- Escalate complex issues while providing clear communication and excellent customer service.
Benefits
- Comprehensive benefits package
- Supportive and collaborative work environment
- Professional development and growth opportunities
- Opportunity to make a meaningful impact in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
