IT Support Specialist

Rosendin•Office CA REI Orchard Parkway, CA

2d•$33 - $44

About The Position

The IT Support Specialist provides technology support for a regional office and jobsites across several locations. The role supports desktop and laptop computers, cellular and telephone services, local networks, printers, peripheral hardware, and software applications. It also documents work through a trouble-ticketing system and supports end users with varying levels of technical knowledge and needs. The specialist is responsible for implementing, configuring, coordinating, maintaining, troubleshooting, and securing specialized systems, while monitoring their use and developing operational procedures. The role also manages IT setup projects for new jobsites, including assessing support requirements, ordering and implementing circuits, arranging equipment delivery, and providing ongoing support throughout each jobsite’s life. Travel may be up to 20%.

Requirements

Associate degree in Information Technology, Computer/Information Science, or a related discipline; education, training, and relevant experience may be combined.
Minimum of 3 years of practical IT experience.
Working knowledge and practical experience with networking, Active Directory, Storage Area Network, virtual machines, and disaster recovery procedures and policies.
Conversant with Microsoft operating systems and productivity tools.
Proficient with computers and Microsoft Office, including Outlook, Word, and Excel.
Effective communication and customer service skills, including superior written, oral, and interpersonal communication skills.
Ability to stay on task while working independently and to take direction.
Ability to organize and manage multiple tasks in a fast-paced environment and adapt to changing requirements under pressure with a positive attitude.
Strong attention to detail and ability to interact professionally with employees at all levels, vendors, clients, and others.
Ability to establish and maintain an effective follow-up system for timely and accurate handling of information requests.
Ability to use discretion and sensitivity when handling confidential information.
Self-starter who is proactive, works effectively as a team player, interfaces with end users, prioritizes issues, and manages user expectations.
Experience in a multi-organization environment.
Ability to perform in a dynamic, fast-paced team environment.

Nice To Haves

Experience with Cisco network equipment.
Knowledge of the engineering and construction industry.
System administration and support experience.
Oracle experience.

Responsibilities

Provide day-to-day desktop, laptop, cellular, telephone, and local network support for assigned offices and jobsites.
Provide end-user support and resolve issues involving desktop and laptop computers, printers, peripheral hardware, and software applications.
Document work in the trouble-ticketing system and facilitate communication with clients.
Support end users at all levels, including users with differing technical abilities and support needs.
Implement, configure, coordinate, control, maintain, troubleshoot, and secure specialized systems; monitor system usage and develop operational procedures.
Manage IT setup projects for new jobsites, including assessing support requirements, ordering and implementing circuits, ordering and delivering equipment, and providing support throughout the jobsite’s life.
Prioritize and manage multiple tasks as priorities and requirements change.
Maintain an effective follow-up system to handle information requests accurately and on time.
Handle confidential information with discretion and sensitivity.
Travel up to 20%.
Perform other duties as assigned based on the position’s role within the business unit.