IT Support Specialist
About The Position
The Field Support Specialist / IT Support Specialist serves as Dorman's onsite technology representative, delivering end-user support while supporting enterprise technology initiatives, facility operations, and business-critical systems. The role provides hands-on support for End User Services, Technical Services, Information Security, SAP, and managed service partners, and may support projects, technology deployments, major incidents, site expansions, acquisitions, office relocations, and warehouse operations. Occasional after-hours activities may be required. The position is onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., and supports a single location, assigned projects, standard incident resolution, and asset deployment and lifecycle execution. The successful candidate independently executes standard support procedures, supports device deployments and technology rollouts, participates in project activities, develops knowledge of Dorman's technical environment and business operations, and provides strong customer service and communication. The role also involves maintaining operational readiness, identifying service improvements, and contributing to IT initiatives across the enterprise.
Requirements
- 0–3 years of IT experience.
- Strong customer service and communication skills.
- Ability to execute standard support procedures independently.
- Ability to support device deployments and technology rollouts.
- Ability to participate in project activities as assigned.
- Willingness to develop technical and business knowledge of Dorman operations.
Nice To Haves
- Associate degree in Information Technology or a related field.
Responsibilities
- Support endpoint devices, workplace technology, warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
- Perform equipment deployment, replacement, refresh, and lifecycle activities.
- Resolve incidents and fulfill service requests according to established service levels.
- Provide hands-on support for infrastructure, networking, security, and application teams.
- Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
- Support implementation activities during evenings, weekends, or maintenance windows when required.
- Assist with project planning, testing, validation, and go-live activities.
- Maintain site documentation, runbooks, standard operating procedures, and knowledge articles.
- Identify recurring issues and recommend improvement opportunities.
- Participate in cross-functional training and rotational development programs.
- Support major incident response and business continuity activities.
- Build strong relationships with contributors, site leadership, and business partners.
- Serve as a trusted technology advisor for supported facilities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Paid time off, including sick and vacation time
- Paid parental leave
- Paid holidays and floating holidays
- 401(k) retirement plan with company match and profit-sharing
- Discounted employee stock purchase plan
- Bonus eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
