IT Support Specialist Level 1

Platinum Global Talent Solutions • New York, NY

2d • Onsite

About The Position

Our client is a leading global consultancy renowned for delivering high-profile, complex, iconic, large-scale capital projects. We're looking for a Dynamic and motivated IT Support Specialist to join our growing team. In a full-time, permanent role, you will initially be working on the Hudson Tunnel Project. If you're excited to build real‑world experience in a modern, cloud‑first environment, this role gives you the foundation to grow fast. You'll provide frontline support, learn from experienced IT professionals, and work hands‑on with technologies like Windows 11, Microsoft 365, Cisco Meraki, Intune, and Apple Business Manager. The busiest rail connection between New York, New Jersey, and the Northeast Corridor, the Hudson Tunnel Project will improve capacity, reliability, and resiliency of commuter and intercity rail transit serving 800,000 daily passengers from Washington, D.C. to New York and New England. This is a milestone project that is slated to receive nearly $12 billion in federal funding, the largest investment in a mass transit project in modern history. This is a great opportunity for someone who enjoys solving problems, helping people, and developing strong technical skills in a supportive, team‑oriented environment.

Requirements

• 2-8 years of IT network support experience, or equivalent coursework/internship background.
• Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange).
• Familiarity with IT ticketing systems such as Zendesk or similar tools.
• Strong organizational skills and the ability to prioritize tasks effectively.
• A willingness to learn new technologies and grow within the team.
• Excellent communication and customer service skills.

Nice To Haves

• Exposure to Cisco Meraki, basic Intune/MDM knowledge, iOS device management experience, or certifications such as CompTIA ITF+ or MS-900.

Responsibilities

• Provide Tier 1 support for Windows 11 devices, Dell laptops, Microsoft 365 apps, and basic Cisco Meraki troubleshooting.
• Assist with iOS device setup and management through Apple Business Manager.
• Monitor IT systems and escalate issues to Level 2 or senior team members when needed.
• Resolve support tickets using Zendesk or similar platforms, ensuring timely communication and accurate documentation.
• Maintain IT documentation, SOPs, knowledge base articles, and assist with asset inventory tracking.
• Support endpoint management and promote security best practices across the organization.

Benefits

• Equal employment opportunities to all qualified individuals. We refer candidates based on their qualifications and experience, without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed