IT Support Specialist Level 1

POWDR • Copper Mountain, CO

1d • Onsite

About The Position

The IT Support Specialist (IT-SS) works with a team that provides technology solutions and acts as the primary escalation point to resolve problems. The IT-SS, under the direction of the IT Director, performs skilled work in the design, installation, configuration and maintenance of desktops, laptops, tablets, printers, point-of-sale systems, RFID gates and scanners, and other related equipment. The IT-SS is responsible for system administration in a Windows Server environment running on both physical and virtual servers (VMware ESX), and contributes to the analysis and documentation of best practice for IT systems. These responsibilities include design, implementation and administration of Active Directory, DHCP, DNS, MS Exchange, Backup and Recovery, and File and Print services. The position applies hardware and systems experience to the administration and technical support of production servers, desktops, laptops, tablets, point of sale systems, peripherals, operating systems, applications and network infrastructure. The IT-SS oversees the administration of telecom phone moves, adds, and changes. This includes telecommunications equipment in a mixed PBX and VOIP environment and mountain radio systems. The IT-SS utilizes a variety of electronic test equipment to troubleshoot, adjust and calibrate equipment in accordance with specifications. Overall administration duties includes the maintenance of records and completion of detailed and concise reports. The IT-SS is expected to investigate, test and recommend the purchase of a variety of hardware. Excellent customer service skills are required to provide fellow staff, outside vendors and end users responsive service ensuring that the department is establishing and maintaining cooperative working relationships. The IT-SS must be able to work under pressure and deadlines, carry out written and oral directions, and prioritize support requests to minimize user downtime.

Requirements

• Must be able to lift and carry items up to 50 lbs.
• Must be able to ski, walk, and drive to all Copper Mountain locations requiring support.
• Must be able to carry computers and associated equipment.
• Possess fine motor skills to work with small wires and parts.
• Must be able to work outside in a high-altitude alpine environment.
• Must be able to manage multiple, high priority tasks.
• Must be able to function in a stressful, fast paced, dynamic environment that can be caused by maintaining critical business systems that are required to be 100% operational.
• A criminal background check will be conducted after position is accepted.
• Must have a valid US Driver’s license.

Nice To Haves

• Bachelor’s degree in information systems, related studies, or equivalent work experience
• At least one-year of experience installing, maintaining, and repairing computers, network systems, and related equipment for a mid-size business (1000+ users)
• Demonstrated proficiency installing and maintaining Microsoft operating systems and their supporting applications including Windows Server, Windows Desktop, and Office 365.
• Experience with Windows imaging a must.
• Experience administrating VMware ESX and vCenter
• Experience with data backup and recovery systems and procedures
• Experience with Internet and Intranet services including e-mail, HTTP(S), FTP, and web browsers
• Experience with network security concepts and services including firewalls, security updates, IDS, and anti-virus solutions
• Experience working with RFID technologies including gates and hand scanners
• A basic understanding of LAN and WAN technologies including Ethernet, TCP/IP, DHCP, DNS and wireless data communications
• Demonstrates strong written and verbal communication skill, particularly when reading/writing technical concepts
• Experience with installation and support of point-of-sale systems
• Experience maintaining macOS devices including iMac and MacBook
• May be required to obtain a license or specific training requirements for off-road vehicles

Responsibilities

• Ensures all issues and assignments are logged and tracked in the Call Log System.
• Monitors call log system assignments daily and closes them within company standards and timelines.
• Reviews, addresses, or reassigns tickets as necessary.
• Ensures that Copper Mountain has the caliber of computer systems required for its business.
• Responsible for the update and development of computer systems to be maintained and improved on an ongoing basis.
• Researches and analyzes to find the best technical solutions within budget requirements.
• Assists the IT Director with future budget forecasts and notification of upcoming needs and technology.
• Coordinates and maintains effective communication with all Copper Mountain staff members and vendors.
• Provides positive communication skills oriented towards customer and guest experience, with the ability to respond to technical and non-technical situations in a friendly, efficient manner.
• Maintains clear documentation so each member of the IT team is capable of helping to support our systems.
• Ensures thorough, accurate documentation and inventory of computer systems that complies with standards established by the IT Director.
• Utilizes interpersonal communication skills to interact positively with computer users, staff members, managers and vendors.
• Trains others in complex information systems topics.
• Ensures a commitment to strengthening knowledge of various technologies through both company sponsored and self sponsored education, seminars and research.
• Is expected to be accessible during working and on-call hours by allowing continuous communications via cell phone, email, or radio.
• Notifies the IT Director in the event of extended periods of inaccessibility during working and on-call hours.

Benefits

• Company subsidized medical, dental, vision, flexible spending, HSA, life/disability options
• Season pass for employees/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level