Entry-Level IT Support

TEKsystems • Coppell, TX

2d • Hybrid

About The Position

This entry-level IT Support role is ideal for someone motivated, dependable, and eager to learn. You’ll work alongside experienced technicians, receive structured training, and gain daily exposure to the fundamentals of IT support in a professional environment. This is a true entry-level role with training and mentorship built in. Day-to-day, you’ll respond to and resolve IT support tickets, assist users via email, chat, phone, and in-person, and troubleshoot common issues such as password resets, login problems, WiFi and basic connectivity issues, printers, peripherals, and entry-level hardware support. You will also shadow and work closely with senior technicians to build strong IT fundamentals.

Requirements

• 3+ months of IT experience or relevant education
• CompTIA A+ (or studying toward it)
• IT / Computer Science coursework or degree
• Technical bootcamp or internship experience
• Strong interest in hands-on technical and hardware support
• Reliable, professional, and eager to grow
• Solid communication and customer service skills
• Reliable transportation required (100% onsite in Coppell)

Nice To Haves

• Flexibility to work nights or weekends is a plus and may open additional opportunities over time

Responsibilities

• Respond to and resolve IT support tickets
• Assist users via email, chat, phone, and in-person
• Troubleshoot common issues such as password resets and login problems
• Troubleshoot WiFi and basic connectivity issues
• Troubleshoot printers, peripherals, and entry-level hardware support
• Shadow and work closely with senior technicians to build strong IT fundamentals

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees