Desktop Support Level 1
Sun River Health
•Hybrid
About The Position
The Desktop Support provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software and solving technical issues ensuring optimal workstation performance.
Requirements
- Associate’s Degree (Required)
- Valid Active NYS Drivers License (subject to MVR check)
- 1-2 years direct relevant IT/Helpdesk experience
Responsibilities
- Create, update, and close tickets following the Incident management workflow
- Configure and deploy new machines
- Provide off-site support on an as-needed basis
- Determine impact and urgency of an incident and support request to determine priority
- Escalate unresolved requests and incidents to higher tiers
- Maintain a record of knowledge/solutions within a structured knowledgebase
- Execute project tasks in a timely manner
- Maintain the IT equipment Master inventory
- Assist with login requests (add, changes & deletion)
- Troubleshoot technical issues within SRHC environment
- Conduct basic preventive maintenance of equipment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
