IT Support Specialist IV

Astreya•Portland, OR

22d•Onsite

About The Position

Astreya is seeking a Desktop Support engineer with 4–7 years of onsite desktop support experience in office and factory environments. The role provides break/fix and deployment support for laptops and desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician handles incidents and requests through ITSM processes, uses IT Shop, SCCM, and Nexthink for endpoint support and visibility, and applies Windows and basic networking troubleshooting to restore services quickly. The stated base salary range is $44,232–$69,840 USD. Placement within the range depends on objective, documented work-related considerations, including education, experience, certifications, licenses, and preferred qualifications. Salary figures do not include other compensation, which may not apply and is not guaranteed. Astreya offers comprehensive benefits to regular, full-time employees. Benefits listed include medical, dental, vision, flexible spending, commuter benefits where available, continuing education and professional development, wellness programs and days, an employee assistance program, a 401(k) plan, life and disability insurance, other voluntary insurance, tuition reimbursement, paid time off, paid holidays, and legally required leaves or other benefits.

Requirements

4–7 years of onsite desktop support experience across office and factory environments.
Strong Windows troubleshooting skills.
Basic networking troubleshooting and diagnostic skills.
Experience supporting laptops and desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
Ability to work with ITSM processes and tools.

Responsibilities

Provide hands-on onsite break/fix, deployment, and escalation support for laptops and desktops, rugged factory devices, HP and Lexmark printers, handheld scanners, and conference room A/V systems.
Monitor ticket queues and assign tickets through ITSM tools.
Perform incident management, conduct root-cause analysis for major incidents, and drive issue prevention.
Create and maintain SOPs, runbooks, and knowledge articles.
Use SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Benefits

Medical insurance through UHC (PPO, HSA, and Surest options) or Kaiser HMO for California employees.
Dental insurance through UHC Nationwide.
Vision insurance through UHC.
Flexible Spending Account for health and dependent care.
Pre-tax commuter benefit for parking and transit, location-specific.
Continuing education and professional development through platforms such as Udemy and Coursera.
Corporate wellness program.
Employee Assistance Program.
Wellness Days.
401(k) plan.
Basic and supplemental life insurance.
Short-term and long-term disability insurance.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement, available after six months and capped.
Paid time off, accrued and prorated, with a maximum of 120 hours annually.
Paid holidays.
Other statutory leaves, paid time, or ancillary benefits required under state and federal law.