IT Support Specialist II

Nikkiso Cryogenic Industries•Oakdale, PA

10d

About The Position

Under general direction, the IT Support Specialist II performs routine to moderately complex computer, networking, and communications tasks in support of LAN computers and users across multiple locations. The role requires familiarity with current client and server operating systems and responsibility for maintaining and supporting desktop hardware and software, as well as installing, repairing, and maintaining personal computers, peripherals, servers, and related equipment. The specialist responds to assigned IT tickets, troubleshoots computer and network issues, supports workstation and software deployments, and administers VOIP telephony equipment. The role also includes maintaining IT supplies and asset inventories, coordinating disposal of unwanted equipment, monitoring the computer operations area, and working with vendor technical support staff. The position calls for effective communication, organization, time management, and customer service, along with the ability to lift up to 50 pounds and travel less than 25%.

Requirements

Associate degree or equivalent work experience.
At least 4–5 years of experience in an IT operations support capacity.
Strong verbal, written, analytical, and communication skills in English and the national language; outstanding listening skills.
Experience with Microsoft Office Suite; Windows 7, 10, and 11 operating systems; and Windows Server 2013–2019.
Intermediate understanding of cloud-based environments and computing.
Well-rounded computer hardware and networking skills.
Ability to articulate issues, build consensus around recommendations, and define next steps.
Team-oriented, self-starting, able to work independently, and customer-focused.
Positive and constructive attitude; business and organizational maturity.
Outstanding work ethic and sense of urgency in resolving issues efficiently.
Continual desire and capability to learn.
Highly organized and detail oriented.
Ability to lift up to 50 pounds.
Ability to travel less than 25%.

Responsibilities

Install or update computer workstations, printers, peripherals, and client software for local and remote users.
Troubleshoot and resolve computer and network problems; escalate issues or request assistance when needed to resolve them in a timely manner.
Respond to assigned IT tickets in a timely manner.
Diagnose computer, network, and communications problems.
Perform software reloads and upgrades for computer systems and communications equipment.
Implement computer and user controls to secure and promote proper functionality of networked computers.
Work with vendor technical support staff to deploy and resolve hardware, software, and networking issues.
Maintain IT supplies and IT asset inventory, and coordinate disposal of unwanted IT equipment.
Monitor and maintain the computer operations area.
Administer, deploy, and support VOIP telephony equipment.
Maintain effective working relationships with people contacted in the course of work, using time-management, documentation, organizational, and communication skills.
Communicate clearly and concisely, orally and in writing, in English and the national language.
Organize, prioritize, and coordinate daily workload activities.
Perform other duties as assigned by management.