IT Support Specialist II
About The Position
Under general direction, the IT Support Specialist II performs routine to moderately complex computer, networking, and communications tasks supporting LAN computers and users across multiple locations. The role maintains and supports desktop hardware and software, and installs, repairs, and maintains personal computers, peripherals, servers, and related equipment. The position responds to assigned IT tickets and supports workstation, network, communications, and VoIP systems. This role has no direct supervisory responsibilities. The work takes place in a professional office environment and routinely uses standard office equipment, including laptop computers, photocopiers, and smartphones. The position may require company-provided personal protective equipment when needed. Employees may need to sit for prolonged periods while working at a computer, and the role involves lifting files, opening filing cabinets, and bending or standing on a stool as necessary. Travel is less than 25%.
Requirements
- Associate degree or equivalent work experience.
- Minimum of 4–5 years of experience in an IT operations support capacity.
- Strong verbal, written, analytical, and communication skills in English and the national language, with outstanding listening skills.
- Experience with Microsoft Office Suite, Windows 7, 10, and 11 operating systems, and Windows Server 2013–2019.
- Intermediate understanding of cloud-based environments and computing.
- Well-rounded computer hardware and networking skills.
- Ability to articulate issues, build consensus around recommendations, and define next steps.
- Team-oriented, self-starting, able to work independently, and customer-focused.
- Positive and constructive attitude, business and organizational maturity, strong work ethic, and urgency in resolving issues efficiently.
- Continual desire and capability to learn.
- Highly organized and detail-oriented.
- Ability to lift up to 50 pounds.
- Ability to travel less than 25%.
Responsibilities
- Install or update computer workstations, printers, peripherals, and client software for local and remote users.
- Troubleshoot and resolve computer and network problems, escalating issues or seeking assistance as needed.
- Respond to assigned IT tickets in a timely manner.
- Diagnose computer, network, and communications problems.
- Perform software reloads and upgrades for computer systems and communications equipment.
- Implement computer and user controls to secure and support the proper functionality of networked computers.
- Coordinate with vendor technical support staff to deploy and resolve hardware, software, and networking issues.
- Maintain IT supplies and asset inventory, and coordinate disposal of unwanted IT equipment.
- Monitor and maintain the computer operations area.
- Administer, deploy, and support VoIP telephony equipment.
- Maintain effective working relationships with people contacted in the course of work.
- Organize, prioritize, and coordinate daily workload activities, using time-management, documentation, organizational, and communication skills.
- Communicate clearly and concisely, orally and in writing, in English and the national language.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
