IT Support Specialist II

Conexon•Kansas City, MO

7h•Hybrid

About The Position

Conexon is a rapidly growing telecommunications company partnering with Rural Electric Cooperatives to design and deploy advanced fiber-to-the-home (FTTH) networks nationwide. Our mission is to bridge the digital divide by delivering reliable, high-speed internet and phone services to Rural America. We are a team of people passionate about excellent service, meaningful work, and supporting the communities we serve. As we continue expanding into new states and regions, we’re looking for individuals who want to grow with us and contribute to this important mission of transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home. Our in-house IT department supports both office and remote users. You will get the opportunity to work on a lot of interesting projects with Microsoft Cloud based services and other solutions. As a candidate for this position, you will need good phone and written skills. Be able to manage and solve helpdesk ticket as well as ad hock user emails. If you do well with training and supporting users, you will fit into our growing team supporting a fast-growing company.

Requirements

Self-directed, Service driven self-starter
Ability to work on multiple priorities and/or projects simultaneously with a proven record of support qualifications
Hands-on technical troubleshooting capabilities
Knowledge of computing infrastructures, in particular end user MS Windows environments
Understands IT process with a familiarity with enterprise software configuration, management, and monitoring tools
Exceptional critical thinking and problem-solving ability
Strong verbal and written communication skills and the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
Strong customer relationship skills
Ability to remain in contact with the client thru the completion of the incident
Problem-solving abilities to meet reasonable deadlines
Ability to work remotely at times
Able to lift up to 50 lbs
Can sit for several hours in front of a computer monitor
Bachelor's degree in computer science or equivalent
Minimum of 3 to 5 years in IT support of Office 365 on Windows and MAC platforms
US-based only
Fluent English written and speaking grammar level
Minimum of 2-3 years of Office 365 management experience
Experience with Azure user and groups
Experience setting up users with the Microsoft Office, OneDrive
Must be able to pass a background check and drug screen
Must have reliable cell phone
Must have reliable home internet connection