IT Support Specialist II
About The Position
Vast is seeking an IT Support Specialist to provide day-to-day technical support to internal employees and help ensure systems run smoothly. Reporting to the Manager, IT, this person will be the first point of contact for users experiencing technical issues and will provide timely, efficient solutions through troubleshooting, problem-solving, and customer service. The position supports enterprise devices and resources, ITSM incidents, user onboarding and offboarding, and multiple locations. This is a full-time, non-exempt, in-person position based in Long Beach, California. The role may involve installing or moving equipment weighing up to 50 pounds. The hired employee will have access to information and items subject to U.S. export controls and must be a U.S. person as defined by the cited regulation or otherwise eligible for deemed export licensing.
Requirements
- At least 2 years of experience in IT.
- Proven experience with ITSM tools.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Strong troubleshooting skills for Windows 10/11 operating systems.
- Strong troubleshooting skills for macOS.
- Some understanding of Active Directory or LDAP.
- Comfort replacing hard drives, memory, and other computer components.
- Must be a U.S. person under the cited export control regulation or otherwise eligible for deemed export licensing.
Nice To Haves
- Experience in a manufacturing environment.
- Prior experience working in a fast-paced startup environment.
- Familiarity with aerospace industry regulations and standards regarding IT and data.
Responsibilities
- Provide help desk support and resolve problems to end users’ satisfaction.
- Maintain and support enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
- Monitor, respond to, and resolve incidents in an ITSM system while meeting SLA performance metrics.
- Troubleshoot Windows 10/11 and macOS issues.
- Support onboarding and offboarding of users.
- Perform timely workstation hardware and software upgrades as required.
- Provide support for multiple locations.
- Install or move equipment that may weigh up to 50 pounds.
- Communicate effectively and demonstrate strong interpersonal skills.
- Resolve difficult technical issues with limited information.
Benefits
- Company equity for full-time employees.
- Medical, dental, and vision coverage for employees and dependents.
- Paid time off, including vacation; non-exempt staff receive up to 10+ vacation days and may cash out unused vacation annually.
- Paid parental leave.
- Short- and long-term disability insurance.
- Life insurance.
- Access to a 401(k) retirement plan.
- ClassPass credits.
- Personalized mental healthcare through Spring Health.
- Other discounts and perks.
- Free snacks, drip coffee, cold drinks, and dinner meals; subsidized lunch.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
