IT Support Specialist II

Nikkiso Cryogenic Industries•Oakdale, PA

About The Position

Under general direction, the IT Support Specialist II performs routine to moderately complex computer, networking, and communications tasks in support of LAN computers. The role supports desktop hardware and software, client and server operating systems, and the installation, repair, and maintenance of personal computers, peripherals, servers, and related equipment. The specialist responds to assigned IT tickets and supports users across multiple locations. The position also supports VOIP telephony, coordinates with vendor technical support, maintains IT supplies and asset inventories, and helps secure and maintain the proper functioning of networked computers. The specialist organizes and prioritizes daily work, documents activities, and communicates clearly with users and colleagues in English and the national language. Other duties may be assigned by management.

Requirements

Associate degree or equivalent work experience.
At least 4–5 years of experience in an IT operations support capacity.
Strong verbal, written, analytical, and communication skills in English and the national language; outstanding listening skills.
Ability to interface successfully with personnel at all levels.
Experience with Microsoft Office Suite, Windows 7, 10, and 11 operating systems, and Windows Server 2013–2019.
Intermediate understanding of cloud-based environments and computing.
Well-rounded computer hardware and networking skills.
Ability to articulate issues, build consensus around recommendations, and define next steps.
Team-oriented, self-starting, able to work independently, and customer-focused.
Positive and constructive attitude; business and organizational maturity.
Outstanding work ethic and a sense of urgency in resolving issues efficiently.
Desire and capability to learn.
Highly organized and detail-oriented.
Ability to lift up to 50 pounds.
Ability to travel less than 25%.

Responsibilities

Install or update computer workstations, printers, peripherals, and client software for local and remote users.
Troubleshoot and resolve computer and network problems; escalate issues or seek assistance when needed to resolve them promptly.
Respond to assigned IT tickets in a timely manner.
Diagnose computer, network, and communications problems.
Perform software reloads and upgrades for computer systems and communications equipment.
Implement computer and user controls to secure and promote proper functionality of networked user computers.
Work with vendor technical support staff to deploy and resolve hardware, software, and networking issues.
Maintain IT supplies and IT asset inventories and coordinate disposal of unwanted IT equipment.
Monitor and maintain the computer operations area.
Administer, deploy, and support VOIP telephony equipment.
Maintain effective working relationships with people contacted in the course of work.
Use time-management, documentation, organizational, and communication skills.
Communicate clearly and concisely, orally and in writing, in English and the national language.
Organize, prioritize, and coordinate daily workload activities.
Perform other duties as assigned by management.