IT Support Specialist II

Astreya•Denver, CO

6d•Hybrid

About The Position

The IT Support Analyst will help in resolving a variety of technical problems. As a member of our IT team you will be responsible for keeping our client's employees productive and secure by providing world class technology support. Scope: Works on assignments that are moderately difficult, requiring judgment in resolving issues. Requires some instruction on new assignments and infrequent checks on daily work.

Requirements

Associate's degree (A.A) or equivalent from two-year college or technical school and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience
G-suite Administration experience
Simple MDM Experience
Experience supporting Slack
Experience supporting and using Okta in an enterprise environment
Familiarity with Zoom + Zoom/conference room experience
Atlassian (JIRA/Confluence) experience
Experience with documentation of repeatable processes
Familiarity with desktop and server operating systems
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Ability to conduct research into a wide range of computing issues as required
Ability to present ideas in a user-friendly manner
Analytical and problem solving abilities
Exceptional customer service orientation

Nice To Haves

Salesforce administration experience
Knowledge of various operating systems and databases
Knowledge of various programming languages

Responsibilities

Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a primarily Apple environment.
Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.
Provide in-person IT support at our client's Denver City location.
Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.
Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.
Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
Onboard and train new employees on IT applications and security practices.
Set up, track, and manage all assigned issues in Jira Service Desk.
Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.
Manage and troubleshoot the VOIP telephone system.
Maintain a well-organized inventory and storage system for all IT hardware and software assets.
Ensure all client machines meet security protocol standards.
Respond to and resolve user-reported issues in a timely and efficient manner.
Troubleshoot and resolve basic networking and connectivity issues.
Escalate complex technical problems to higher-level support teams as necessary.
Contribute to the creation and maintenance of IT documentation and knowledge base articles.
Stay up-to-date with the latest technology trends and best practices to provide excellent service.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law