IT Support Specialist II

Prenuvo • Vancouver, BC

2d • CA$75,000 - CA$85,000 • Hybrid

About The Position

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".
We are looking for an IT Support Specialist to join our team! The IT Support Specialist is the first line of contact for Prenuvo employees seeking technical support; ensuring that all employees are able to work effectively with minimal downtime. The ideal candidate will be comfortable with a variety of tasks including hardware, software and cloud troubleshooting, and brings a scripting and automation mindset to recurring work.
This is a hybrid role expected to be on site at our Vancouver office location, at least 3 days a week, with additional on-site presence as needed. Candidates must live within a commuting distance to the Vancouver office location.
This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

Requirements

• At least 3 years of experience in an IT service delivery environment
• Strong technical skills in computer hardware, software, networking, and operating systems
• Experience supporting both Windows Client OS and Mac OS in an enterprise environment.
• Possess an automation-first mindset with a proven ability to develop, troubleshoot, and support production scripts to eliminate manual tasks
• Strong understanding of an ITSM framework (e.g. ITIL) and a track record of contributing to ITSM workflow and tooling improvements
• Security-minded approach to daily work, applying industry best practices and continually seeking better ways to strengthen system security and protect customer privacy.
• Excellent Personal Organization & Time Management – You're able to maximize efficiency in user support and team interactions; meet deadlines, commitments, and project requirements with thorough attention to detail
• Problem-solving skills – You're able to think creatively to find solutions to complex technical problems
• Flexibility – You're able to adapt to changing priorities and willing to take on new responsibilities as needed
• Strong Communication Skills – You're able to communicate technical concepts to non-technical colleagues and work collaboratively with team members, develop and present proposals as well as prepare and conduct group presentations

Nice To Haves

• Expertise in enterprise Identity Management, including advanced IdP configuration, user lifecycle management, and experience navigating the challenges of cross-platform identity migrations
• Cisco Meraki networking experience sufficient to remotely troubleshoot connectivity and equipment issues, coordinate technician visits with on-site staff, and contribute to network planning, procurement, configuration, and installation at new facilities

Responsibilities

• Deliver internal technical assistance for Prenuvo's end-user and server hardware, as well as enterprise cloud-based platforms and applications such as Okta, Atlassian, Slack, and Google Workspace
• Install, configure, maintain and support computer systems, servers, and network equipment at clinic sites
• Collaborate with team members and cross-functional stakeholders to identify and resolve complex technical issues
• Maintain and update documentation related to IT infrastructure and support
• Administer and maintain a mixed fleet of Windows and Mac devices using mobile device management (MDM) platforms
• Build scripts and automated workflows to streamline repetitive support and provisioning tasks, reduce toil, and improve consistency of support
• Uphold and reinforce Prenuvo's cybersecurity policies to help ensure systems are configured following best security practices

Benefits

• An avenue to make a positive impact on people's lives and their health
• Prenuvo provides free, whole-body scans to each team member
• Growth opportunities
• Flexible vacation policy
• Comprehensive benefits package including health, dental, vision, including Mental Health coverage
• Access to both RRSP and TFSA retirement savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed