IT Support Specialist

AMS Schools • Tucson, AZ

20d • Onsite

About The Position

Academies of Math and Science (AMS), a network of high-performing K–8 public charter schools, is seeking an IT Support Specialist I to provide frontline technical support across two Tucson campuses. The role supports reliable day-to-day IT operations by troubleshooting hardware, software, network, and classroom technology issues. The specialist works directly with staff, school leaders, and students, managing help desk tickets and competing priorities according to urgency and operational impact.

This is a full-time, on-site position with regular travel between the two Tucson-area campuses. The work takes place primarily in school, classroom, office, and technology environments and involves regular interaction with teachers, school leaders, administrative staff, and students. The role may occasionally require work outside regular business hours for testing, special events, technology projects, or urgent campus needs. It may also involve moving and setting up equipment and supplies.

AMS describes itself as a mission-driven organization dedicated to student success and educational equity, offering a collaborative school environment and the opportunity to support technology across multiple campuses. The position includes a comprehensive benefits package and opportunities for professional growth and advancement.

Requirements

• At least 1 year of IT or technical support experience.
• Experience supporting Windows, ChromeOS, iOS, and Android devices.
• Familiarity with Microsoft Office 365 and Google Workspace.
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and SMTP.
• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to travel regularly between two Tucson campuses during the workday.
• Valid driver's license and reliable transportation.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple help desk tickets and competing requests.
• Strong organizational and time-management skills.
• Ability to work effectively with multiple managers, campus leaders, and staff.
• Ability to communicate technical concepts clearly to non-technical users.
• Strong customer service and interpersonal skills.
• Ability to work independently with minimal supervision and collaborate effectively with a broader IT team.
• Ability to adapt priorities quickly in a fast-paced school environment.
• Strong attention to detail and follow-through.
• Ability to maintain accurate documentation and records.
• Ability to regularly stand, walk, bend, kneel, crouch, reach, and climb short ladders or step stools as needed.
• Ability to lift, carry, push, or move IT equipment and supplies weighing up to 50 pounds; assistance or appropriate equipment is noted for heavier items.
• Ability to set up, connect, disconnect, and relocate technology equipment in campus spaces.
• Ability to work at a computer for extended periods and move throughout school buildings and between assigned campuses.
• Ability to perform hands-on technical tasks in classrooms, offices, storage areas, and equipment spaces.

Nice To Haves

• Experience supporting technology in a K–12 school or education environment.
• Experience supporting multiple campuses or locations.
• Experience with device imaging and large-scale deployments.
• Experience working with ticketing systems or help desk platforms.
• Experience with technology inventory and asset management.
• Familiarity with common classroom technology and instructional systems.

Responsibilities

• Provide on-site technical support to staff, school leaders, and campus users across two Tucson locations.
• Troubleshoot hardware, software, network connectivity, and technology-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
• Support classroom and office technology, including projectors, phones, and AV equipment.
• Respond to and manage help desk tickets, prioritizing requests based on urgency, instructional impact, and operational needs.
• Communicate clearly and promptly with users about the status and resolution of technical issues.
• Escalate complex or unresolved issues to the appropriate IT team or leadership.
• Provide consistent IT support across both campuses and manage competing requests from campuses, managers, and departments.
• Coordinate daily priorities and campus visits based on ticket volume, critical issues, instructional and testing needs, and scheduled technology projects.
• Communicate priorities, timelines, and outstanding issues to school leaders and managers, adjusting priorities as urgent needs arise while tracking lower-priority requests.
• Support device imaging, deployment, configuration, and lifecycle management.
• Maintain and update network and IT documentation.
• Assist with basic network troubleshooting, including TCP/IP, DNS, DHCP, and SMTP.
• Assist with technology setup and deployment for new staff, classrooms, offices, and campus initiatives.
• Identify recurring technical issues and communicate trends or concerns to IT leadership.
• Support technology readiness for daily instruction, state testing, assessments, and other campus activities.
• Ensure technology equipment is functioning properly, secure, and available when needed.
• Assist with inventory tracking, asset management, and equipment transfers between campuses.
• Support technology moves, installations, and other campus projects as assigned.
• Help maintain organized and functional technology workspaces, equipment, and supplies at both campuses.
• Build positive working relationships with teachers, school leaders, administrative staff, and students across both campuses.
• Explain technical concepts clearly and professionally to non-technical users.
• Collaborate with campus leadership and network IT staff to resolve issues and support campus technology needs.
• Maintain confidentiality and professionalism when working with staff, student, and organizational information.
• Perform other IT-related duties and projects as assigned.

Benefits

• Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
• Opportunities for professional growth and advancement within a growing network.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed