IT Support Specialist I

Y-12 Career • Knoxville, TN

18d

About The Position

The IT Support Specialist I is one of the first points of contact for employees seeking technology support. The role involves troubleshooting issues, setting up equipment, providing guidance, and helping keep workplace technology running smoothly. The position combines technical support with a strong focus on clear communication, employee confidence, and follow-through.

The specialist supports a variety of technology and systems, including computers, laptops, mobile devices, printers, software, connectivity, and Microsoft 365. They manage help desk requests from initial troubleshooting through resolution or escalation, keep employees informed, maintain accurate documentation, identify recurring issues, and assist with deployments, updates, equipment replacements, and other IT initiatives. The work offers variety, from resolving software issues and setting up workstations to documenting solutions and supporting technology rollouts.

Requirements

• 1–3 years of technical support, help desk, or related IT experience.
• Working knowledge of Microsoft Windows and Microsoft 365.
• Working knowledge of computers, mobile devices, printers, and other everyday workplace technology.
• Curiosity, patience, and willingness to take ownership of issues and see them through.
• Enjoys troubleshooting, learning how things work, and helping people solve problems.

Responsibilities

• Troubleshoot hardware, software, connectivity, and everyday technology issues for employees.
• Set up and support computers, laptops, mobile devices, printers, software, and other technology.
• Manage help desk requests from initial troubleshooting through resolution or escalation.
• Keep employees informed and explain technical information in an understandable way.
• Maintain accurate support documentation and help identify recurring issues.
• Support technology deployments, updates, equipment replacements, and other IT initiatives.
• Take ownership of issues and follow them through to resolution or escalation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed