IT Support Specialist I
About The Position
Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world’s most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets. Learn more at www.silabs.com . IT Support Specialist I Boston, MA Meet the Team Our IT Service Team is a reliable group of professionals dedicated to providing top-notch technical support. This team handles a variety of tasks, from managing support tickets to assisting with walk-up requests. We pride ourselves on our strong communication skills and ability to solve problems efficiently. Responsibilities Our IT Support Team works across a range of areas and various sites. Some of your responsibilities may include: Provide technical support for tickets and walk-up requests. Assist team members with various tasks and collaborate with other teams. Contribute to the continuous improvement of support processes and documentation. Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.
Requirements
- Degree in Information Systems or a related field.
- Excellent people skills and problem-solving abilities.
- Strong communication skills (both verbal and listening).
- Critical thinking skills for handling walk-up requests.
- Confidence and maturity in dealing with various IT support scenarios.
Nice To Haves
- Background in Information Systems.
- Previous IT support experience (school or company).
- Familiarity with Active Directory.
- Experience with Microsoft and Apple products.
- Knowledge of various IT systems and software
Responsibilities
- Provide technical support for tickets and walk-up requests.
- Assist team members with various tasks and collaborate with other teams.
- Contribute to the continuous improvement of support processes and documentation.
- Learn about IT support to take on additional responsibilities and provide comprehensive service in the Boston office.
Benefits
- Great medical (Choice of PPO or Consumer Driven Health Plan with HSA), dental & vision plans
- Flexible vacation plan.
- Highly competitive salary
- 401k plan with match and Roth plan option
- Equity rewards (RSUs)
- Life/AD&D and disability coverage
- Flexible spending accounts
- Adoption assistance
- Back-Up childcare
- Additional benefit options (Commuter benefits, Legal benefits, Pet insurance)
- 3 paid volunteer days per year
- Tuition reimbursement
- Monthly wellness offerings
- Free snacks
- Monthly company updates with our CEO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
