IT Support Specialist I
Gulfside Career•Land O Lakes, FL
•Hybrid
About The Position
The IT Support Specialist position works under the direction of the IT Service Desk Manager and is a hybrid customer service role in the Information Technology department. This position is responsible for providing front-line end user help and support on desktop and laptop computers, printers, telephony and other related devices, software, applications and services.
Requirements
- High School Diploma or equivalent is required.
- Minimum of 1 year of experience in customer service is required.
- Foundational knowledge on some or all of the following: end user computing equipment (desktop and laptop computers, tablets, smartphones, printers), Microsoft Windows, Microsoft Active Directory, Microsoft 365 office applications, VoIP and wireless technologies
Nice To Haves
- Associates degree in a Computer Information Systems or Technology-related field is preferred
- Minimum 1 IT or Microsoft Certification is preferred.
Responsibilities
- Respond to customer help requests via ticketing system, telephone, email, and in person, providing resolutions within predefined SLA timeframes
- Install, configure, and perform minor repairs on various hardware, software, and peripheral equipment, following IT department procedures
- Provision and deprovision computer equipment for new and departing employees
- Learn and participate in the implementation of new and updated technology solutions
- Ensure departmental records are current, including hardware and software inventory, technical documentation and ticketing system notes and status
- Provide training to end users, as required, on how to use the company hardware and software
- Escalate to and/or collaborate with other team members to troubleshoot and resolve technical issues
- Recommend new or updated end user technologies and/or deployment processes to improve efficiency, enhance user experience, or save resources.
- Stay current and knowledgeable on new developments in the areas of responsibility
- Adhere to IT policies and procedures to ensure the integrity, security and privacy of all data, including PII, PHI and PCI in compliance with HIPAA and other laws
- Travel to the various clinical facilities and business office locations as required
- Participate in the on-call rotation to provide after-hours IT support
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
