IT Support Specialist

This role is responsible for providing day-to-day IT support and assistance to the team at Overtime. Working closely with the Senior Director of Operations and Technology, the main tasks include onboarding new hires, managing equipment inventory, troubleshooting IT issues, and maintaining software accounts. The role also involves managing relationships with vendors, ensuring the availability of necessary equipment, and supporting the transition of teammates from remote work to the office. Additionally, the position requires flexibility, creativity, and the ability to contribute new ideas for improving IT operations and internal communication.

• Connect with everyone at OT - support onboarding and equipment setup for new hires, manage various requests from existing teammates and share updates with the entire team year-round
• Troubleshoot day-to-day staff IT, access and equipment issues in-person and remotely in a friendly, positive, and time-sensitive manner
• Help educate staff on equipment upkeep and best practices to improve long-term performance
• Conduct periodic reviews of software and technology services to minimize major incidents and maintain a log of known issues and solutions
• Assist in managing relationships with vendors and own inventory of supplies, ensuring we have available stock of the right equipment to support existing staff and new hires
• Maintain all OT software accounts for all departments, issuing and revoking credentials, tracking who has access to what, and owning billing and cost management
• Assist in setting up new hires with email credentials, Slack, and other necessary licenses or software packages, working directly with new hires on their Day 1 to ensure a seamless transition to Overtime
• Support the Operations and Tech teams with office layout and desk setup for teammates transitioning back to the office after working remotely
• Demonstrate and foster a collaborative team approach and interact well with all functions and management providing consultation and expert advice
• Stay flexible and creative - everyone on the OT Operations team manages a wide range of projects. This role may include developing an internal staff directory for employee resources, managing the implementation or transition to new tech vendors, and other tasks as needed.
• 10% of your job includes pitching new ideas related to improving IT operations, internal communication, and other relevant areas.

• Experience in providing IT support and troubleshooting for staff, both in-person and remotely
• Knowledge of equipment upkeep and best practices for long-term performance improvement
• Ability to conduct periodic reviews of software and technology services to minimize incidents and maintain a log of known issues and solutions
• Experience in managing relationships with vendors and inventory of supplies
• Proficiency in maintaining software accounts for all departments, issuing and revoking credentials, tracking access, and managing billing and cost
• Familiarity with setting up new hires with email credentials, Slack, and other necessary licenses or software packages
• Ability to support office layout and desk setup for transitioning staff
• Strong collaboration and communication skills, with the ability to interact well with all functions and management
• Flexibility and creativity in managing a wide range of projects
• Ability to pitch new ideas for improving IT operations and internal communication.

• Support with office layout and desk setup for transitioning back to the office
• Collaborative team approach and interaction with all functions and management
• Opportunity to manage a wide range of projects
• Pitching and implementing new ideas related to improving IT operations and internal communication
• 2+ years of experience in IT operations or related role preferred
• Expert level knowledge of Apple products and Mac OS required
• Proficiency in various technology and software tools, including Google Business Accounts, Microsoft Office applications, document storage, and video-conferencing software
• Startup experience is a major bonus
• Hyper organized and meticulous about order and managing details
• Ability to multitask and work on multiple projects at a time
• Proactive problem solver and willingness to help the company and the team
• Excellent written and verbal communication skills
• Team player with a positive attitude and eagerness to work with teammates across the entire company
• Creative thinker with an ability to suggest improvements
• Flexibility to adjust to new tasks as company or IT needs change
• On-site work in the ATL office Monday through Friday
• Passion for sports is a plus
• Fast-paced, ever-changing environment