IT Support Services Specialist

South Adams County Water and Sanitation District•Commerce City, CO

3d•$42 - $50•Onsite

About The Position

The South Adams County Water & Sanitation District (SACWSD) is seeking an experienced IT professional to join its IT Department. This role is ideal for someone with strong expertise in Microsoft 365 (M365) administration and hybrid environments, who thrives in a collaborative team setting and serves as a trusted technical resource. The position will provide support for the District's IT systems, applications, and users, focusing on M365 administration, hybrid infrastructure support, security and endpoint management, end-user and systems support, and application support.

Requirements

Bachelor’s degree in computer science, information technology or related field OR equivalent combination of education and experience.
Demonstrated technical support experience.
5+ years of IT experience, including systems administration in hybrid environments.
Strong troubleshooting skills, customer-focused mindset, and ability to work collaboratively across teams.

Responsibilities

Support administration of core M365 services including Exchange Online, Azure AD (Entra ID), SharePoint Online, Teams, and Intune
Assist with user lifecycle management (provisioning, licensing, MFA, conditional access, identity governance)
Help maintain service health, security baselines, compliance policies, and tenant configuration
Contribute to improving collaboration, productivity, and secure access across the organization
Support on-premises Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services
Assist with hybrid identity, Azure AD Connect, and cloud/on-prem integration
Support server maintenance, patching, monitoring, and overall system health
Participate in backup and disaster recovery operations and modernization initiatives such as virtualization and cloud migration
Collaborate with IT team members to support security, device management, and system health across M365 Defender, Intune, endpoint protection, and network systems
Support implementation and maintenance of security best practices across cloud and on-prem systems
Support administration of access control systems (door, gate, card access, cameras)
Provide Tier 2/3 escalation support for hardware, software, and network issues
Support desktops, laptops, mobile devices, AV systems, phones, radios, and IOT
Educate and guide end users and team members on technology best practices and effective use of M365 tools
Act as a reliable resource to departments, helping users improve productivity and security through proper use of technology
Contribute to evaluation and implementation of IT solutions, hardware, and software
Develop and maintain clear documentation, SOPs, and knowledge base content
Support standardization of processes and continuous improvement efforts across the IT environment
Help coordinate with vendors, internal stakeholders, and IT leadership to ensure application reliability and performance
Provide support for business applications and assist with troubleshooting as needed