IT Support Senior Technician

Texas Tech University•Lubbock, TX

19h

About The Position

The Senior IT Support Technician provides advanced technical support and systems management for the Whitacre College of Engineering. The role supports the college’s academic, research, and administrative missions by maintaining reliable, secure, and efficient technology operations. The successful candidate serves as a lead technical resource and works with faculty, staff, researchers, and students across a complex computing environment. The position provides advanced hardware and software support, manages and troubleshoots systems and networks, and helps implement cybersecurity practices in line with university and federal research standards. It also supports high-performance computing, cloud and research data resources, system reliability, IT projects, equipment procurement and inventory, and technical documentation. The role coordinates with central university IT teams, vendors, and external collaborators, and recommends improvements to systems and user experience. This is a Security Sensitive Level II position involving access to critical infrastructure systems and/or research. Employment is contingent on required background checks and drug and alcohol testing, and continued eligibility depends on compliance with applicable regulations and periodic security and compliance reviews.

Requirements

Bachelor’s degree with coursework in computer science, MIS, IT, or a related area, plus seven years of related full-time paid experience; or a combination of related education and/or experience.
Expert-level technical knowledge and experience in one or more IT-related areas.
Pass a criminal background check and a drug and alcohol test after a conditional offer and before employment is confirmed.
Successfully complete a comprehensive background check before employment because the position involves access to critical infrastructure systems and/or research.
Comply with applicable state and federal regulations for protecting critical infrastructure and maintain eligibility for access through periodic security and compliance reviews.

Responsibilities

Provide advanced hardware and software support to faculty, researchers, staff, and students.
Diagnose, troubleshoot, maintain, and repair desktops, laptops, printers, audiovisual equipment, mobile devices, servers, and related systems.
Support Active Directory and group policies, and resolve file-sharing and access-control problems.
Identify, manage, troubleshoot, and resolve network issues involving wired and wireless connections.
Configure, maintain, and troubleshoot networks, including VLANs, firewalls, VPNs, and wireless access.
Implement and monitor cybersecurity protocols consistent with university and federal research standards and funding-agency requirements, including HIPAA, FERPA, and NIST.
Serve as a liaison between the College of Engineering and central university IT departments to resolve complex issues and implement solutions.
Lead or support IT projects such as lab expansions, system upgrades, and migrations; coordinate with central IT, vendors, and external collaborators.
Conduct regular audits and vulnerability assessments, and monitor and mitigate security risks such as data breaches, malware, and unauthorized access.
Provide technical consultation on equipment, software needs, and IT purchases.
Coordinate with central university IT, HPC, and networking teams on large-scale projects and infrastructure upgrades.
Maintain system uptime, reliability, and performance through proactive monitoring and maintenance.
Manage backups, disaster recovery plans, and system updates; monitor critical-system performance and uptime.
Assist users with HPC clusters, cloud computing resources, and data-storage solutions tailored to research needs.
Manage user accounts, permissions, and data-access controls in accordance with university IT policies.
Manage access controls, encryption, and secure storage for sensitive research data.
Maintain a detailed inventory of IT equipment from procurement and deployment through decommissioning.
Track and report support metrics, system performance, and incident resolution.
Recommend improvements to system reliability, efficiency, and user experience.
Use asset-management tools for software and hardware maintenance and support.
Develop technical documentation and knowledge-base articles for users and IT staff.
Keep technical skills current by reviewing market trends and product developments.
Follow applicable institutional and departmental policies, including IT Ops policies.